Report: #960143


  • Submitted: Thu, October 25, 2012
  • Updated: Fri, November 30, 2012
  • Reported By: Asia mother — north hollywood California USA
    SANTA ANA, California
    United States of America

Show customers why they should trust your business over your competitors...


File a complaint with Shop Goodwill of Orange County, fraudulent! It wasn't as described in the ads. I obviously found some auctions with suspicious I found that orange county; fraudulent with their listings. !!!!!!!!!!!!!!!!

GW is good organize, only some black sheep as Santa Ana Orange County....special manager..... I got 2 items that Kinect consoles, ads picture and describe said "include 3 games". They were missing games when I pick up them. There are
Misleading and missing part and not working. The manager took all of them back for refund, but I never got the money. He just took them for make me shut my mouth.

When I asked he ignored and it came back as "Sold AS IS". Now my items were missing with no response for my refund. I am truly homer and trust them.

GW is greedy and selfish. !!!!!!!!!!!!!!!PS. the employee as goodwill I met ,there is a nicer, only the bigger of was trick me as I am a fool person. Now I got a lot of items are junk & not work broken. Someone want more information and there are any help please contact me.  I am happy to share with you. I am stand for fight with GW orange county. !!!!!!!!!!!You cannot rob me.  Yelp!!!!!!!!!!! I call for complaint with GW I just a new number to call no one help me.!!!!!!!!

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This report was posted on Ripoff Report on 10/25/2012 03:53 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Updated it! Goodwill at Santa ana, All problem was fix!!!!!!

AUTHOR: Asia mother - (USA)

I got all items and The left was refund With The Big employer over There. Thank for do it a nice job....

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#2 Author of original report

I got answer that the manger from GW orange county will banned me because I broken his return policy! and my 2 items still missing no mention to them.

AUTHOR: Asia mother - (USA)

Shop goodwill :no return item or Sold AS IS I believe I broken that policy but I read.. read .. Misrepresent or broken and not working I believe is still can return??  This is my detail.

below ...  I have 2 kinect consoles that missing xbox 360 games as one consoles by 3 games. GW first communication that promit me to looking for new games. If mean I would have my complete items and taking my 2 kinect and games without any refund... I have to wait until get games come in.

1.GW Answer

From: false

Sent: Monday, April 16, 2012 2:46 PM

To: Y

Subject: Re: I got 2 item  XBox 360 Kinect Sensor 2items missing games

Ok. We will have to wait until we get more in.

Thank You,

1.      My email to GW


I got 2 itemXBox 360 Kinect Sensor 2items missing games


TO: 1 More1 recipient

CC: 1 recipientYou 1 More

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Thursday, April 26, 2012 5:01 PM

Hi dear

I saw kinect get in today .

Kinect Sensor w/ Kinect Adventures! for XBOX 360 with 2 download games.


2.     My email To GW

re 2 item XBox 360 Kinect Sensor 2items missing games

TO: 1 More1 recipient

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Thursday, May 3, 2012 8:35 PM

What is going to do with my 2 cards that missing?


Sent: Friday, May 4, 2012 10:44 AM

Subject: RE: 2 item XBox 360 Kinect Sensor 2items missing games

I know we discussed these items previously.

When we receive Video Games here, they are donated items.

So even if we get more in, the cards most likely are missing or already used.

Also the listing had no mention of a card included. Just 1 Disc and the Kinect Sensor.

Thank You

3 Myemail to GW 


2 item#9681003 and 9681001 XBox 360 Kinect Sensor 2items missing card 1

TO: 1 More1 recipient

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Tuesday, May 8, 2012 4:19 AM

If you cannot find the games  and u do not want to response of it.

I would like to returnd the items

Description  and picture

????????? picture ????????

  XBox 360   Kinect Sensor.

  3 Full Games Included

  (On 1Disc). You are the Controller.

I went over there for pick up other items that i won and talk to the manager.....GW....Orange couty

He come with one employee.......result is I would get refund and I asks him for return my Vizio 3d player that day i pick up with missing HDMI cable. total are 3 item.

I trust he will do the refund because he is a manager.   ... I am wrong.. I still buy a lot at GW and go to pick up 2-3 times per month... went I ask other employee .. in my table   .. ask permits from manager.. August she gone. New employee do not know?

This month I ask I have other 5 item that missing part and not working I would like to return . I feel I am a fool. The manager was no respond and ignore untill  his ANSWER ..

" I denile your refund" and I see one item left on May. result. I lose my 2 items .

I am complaint with GW and the manager answer I got refund 3 items . my point is.

I ask for my 2 items that your word to do refund which is missing from your shop!


Do you have any idea ? Lose 2 item  and other 2 item not working $400 I loss from GW orange couty. if someone want more information I would like to share with you!
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