Complaint Review: Shopper Discounts & Rewards, Webloyalty (parent Company)
- Shopper Discounts & Rewards, Webloyalty (parent Company)
PO Box 855
- Phone: 800-889 8776
- Category: BBB Better Business Bureau
Shopper Discounts & Rewards, Webloyalty (parent Company) Debited $10 a month from my PayPal Plus credit card without my knowledge for 21 months Shelton Connecticut
I have just discovered that an online service going by the name of Shopper Discounts & Awards have been debiting $10.00 every single month for the past 21 months from my PayPal Plus credit card. I never made myself a "member" of their online services. In fact, I never knew about this at all until today (July 13th 2009) because I never use my PayPal Plus credit card; moreover, all payments towards my PayPal Plus credit card go out each month automatically from my online bank account and so I never noticed that Shopper Discounts & Awards were taking funds monthly out of the card.
In total, they have taken $210 from my card, all without my knowledge nor my consent. I am now in the process of demanding my money back that I feel was unlawfully and immorally taken from me. During my dialog today via email and on the phone with Shopper Discounts & Rewards, which has involved numerous emails and phone calls, they told me that when I became a user of birthdayalarm.com I "signed up" and "created" a "membership" with them. I never created a membership with this entity.
The most disturbing and alarming aspect of this immoral act is how did Shopper Discounts & Awards get my PayPal Plus credit card details? I most certainly never gave that information to them, online or otherwise. I need assistance ASAP from a 3rd Party in discovering if they did in fact obtain this highly personal and classified credit card data through unscrupulous and illegal means. I am currently pursuing Shoppers Discounts & Awards for a full refund of all funds taken illicitly from me.
Shopper Discounts & Awards have told me that in order for me to claim a full refund I have to fill in their "Unauthorized Charge Affidavit". They have apparently put into motion a refund of $60, but that only covers 6 out of the 21 months that I have been charged without my knowledge nor my consent.
Within the Affidavit form they emailed to me to fill in, the following is stated:
"UNAUTHORIZED CHARGE AFFIDAVIT. This Affidavit should be used to request a refund from Shopper Discounts & Rewards (SDR) for unauthorized charges that were a result of an unauthorized use of your credit or debit card or other billing mechanism or a lost or stolen card. This Affidavit must be mailed to PO Box 855 Shelton CT 06484 within 30 days of your receipt with copies of all necessary attachments (if any). Please do not highlight any text on this form or any statements that are attached, as that text often becomes illegible when the documents are processed."
The Affidavit then has boxes for filling in. These include:
1) Last name and First name, Member Number.
2) Street Address, City, State and Zip Code.
3) Unauthorized Charge(s) Detail:
1. How were you billed with these charges?
(TICKBOX) Credit Card or Debit Card Type (American Express, Carte Blanc, Discover, Mastercard, VISA):
(TICKBOX) Other billing mechanisms account number (e.g., PayPal):
2. Please provide the names of all authorized users of your payment method:
3. Please answer ALL of the questions below:
A. Have you reported that your credit card or debit card has been lost or stolen?
B. Have you received a credit or refund for the unauthorized charges?
C. Have you reported these events set forth in the affidavit to the police or law enforcement agency? If yes, please provide a copy of the police or other report to this affidavit claim.
D. Do you know who used your information and payment method to obtain services or merchandise from SDR? If yes, provide the person's name, address, and circumstances, if known, as to how such person obtained your payment method, below.
I have also noted that embedded within this affidavit form is a disclaimer. This is what it states:
"Disclaimer and Signature: If you claim is approved, credit will be issued to the account number set forth above within approximately 30 days. Credit will not be considered for Non-Sufficient Funds (NSF) or charges that were not billed by SDR.
I state under penalty of perjury under the laws of the United States, the State of Connecticut, and the state in which this affidavit is executed, that the information provided herein is true and correct to the best of my knowledge and that neither I, nor anyone authorized by me, nor anyone with my knowledge or consent, received or expects to receive any benefit or value as a result of the transactions referenced above. I understand that SDR may use the information provided herein to investigate the charges, to notify financial institutions and other potential fraud victims, and to refer this matter to authorities for prosecution. I agree to cooperate in the prosecution of any individuals charged with unauthorized use of my payment method. Upon receipt of this Affidavit, Webloyalty.com, Inc, the company that owns and operates SDR, will also block future memberships from being registered on the credit card or debit card provided above.If you have additional memberships with Webloyalty.com, a separate Affidavit with respect to each such additional membership must be completed."
Finally, there are two boxes marked SIGNATURE and DATE.
So when SDR state "received or expects to receive any benefit or value as a result of the transactions referenced above" is this some sort of loophole that would allow them to escape my claim and refuse reimbursing me?
Are birthdayalarm.com also responsible in part for these unauthorized transactions by SDR, because they were the entity that passed on my highly classified and personal PayPal Plus credit card information on to SDR?
I feel that I might be walking into a (disclaimer) trap set up by SDR if I fill in their Affidavit. But unless I send it to them within 30 days, apparently they get away with what they've perpetrated against me scot free as I will (allegedly, according to them) no longer be able to make any claim against them.
What do I do? Please assist!
Thank you for your time,
Sherman Oaks, California
This report was posted on Ripoff Report on 07/12/2009 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/shopper-discounts-rewards-webloyalty-parent-company/shelton-connecticut-06484/shopper-discounts-rewards-webloyalty-parent-company-debited-10-a-month-from-my-paypa-468875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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