Complaint Review: Shopper Discounts & Rewards (Webloyalty.com)
- Shopper Discounts & Rewards (Webloyalty.com)
101 Merrit 7, 7th Floor
- Phone: 800-889-8776
- Category: BBB Better Business Bureau
Shopper Discounts & Rewards ,Webloyalty.com musicnotes.com link lured me into this scam, but BBB case# and scathing letter to CEO got my $ back! Norwalk Connecticut
*Consumer Comment: Another Victim of Shopper Discounts
The next time I noticed it, an 800 # appeared on my bank statement and I checked out Shopper Discounts & Rewards Online. Thank God for this Website -- I read my story over and over again in your tales of woe. I checked with my bank and discovered SD&R had been charging me $12/mo for 14 months ($168).
Apparently my daughter had purchased sheet music at musicnotes.com (NEVER again am I using that site for sheet music) in April 2008 and had clicked the link at the end that promises a $10 coupon. Without entering my debit card # again, SD&R was able to get the # from my daughter's entry on the musicnotes.com site.
First I called the 800# and demanded a refund. They credited 2 months over the phone and emailed me an affidavit to fill out. Then I filed a complaint with the Better Business Bureau.
I then researched the CEO (Richard Fernandes - Princeton, Harvard MBA - CEO of Webloyalty.com, the parent company: 101 Merrit 7, Seventh Floor, Norwalk, CT 06851) and wrote him a scathing letter citing the Harvard MBA Oath and my Better Business Bureau case #. I mailed in the affidavit, also citing the BBB case #.
Today, I'm happy to report, 18 days after I filed my complaint with the Better Business Bureau and wrote my brilliant letter to Richard Fernandes (talk about a good time!), SD&R has refunded every last dime they stole from me...less the interest, of course.
So, go after them in every way you can. Call 800-889-8776, demand to talk to a supervisor, and be beligerent. Definitely file a claim with the BBB (http://www.bbb.org/), and tell Mr. Fernandes what you think of him. I bet you'll have your money back in less than 3 weeks.
Why this is legal, I don't know. Every one of us should get behind legislation that forbids financial information entered by a customer on one site to be pilfered by another company on a linked site.
Los Angeles, California
This report was posted on Ripoff Report on 07/11/2009 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/shopper-discounts-rewards-webloyaltycom/norwalk-connecticut-06851/shopper-discounts-rewards-webloyaltycom-musicnotescom-link-lured-me-into-this-scam-b-468562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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