• Report: #497408
Complaint Review:


  • Submitted: Sat, September 19, 2009
  • Updated: Sat, September 19, 2009

  • Reported By: Alex — Lehi Utah USA
http://home.shopperdiscountsandrewards.com/ Internet United States of America

Shopperdiscount.com Webloyalty.com ShopperDiscount.com charged my AMEX $15 every month for over 2 years Internet

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This month after being the subject of credit card fraud, I checked every transaction on my and my wife's AMEX and found a suspicious charge from SHOPPERDISCOUNT NORWALK (WEBLOYALTY.COM) of $15 on my wife's card. I kept looking at past statements and found similar charges every month for the past 2 years. I thought it was a subscription my wife had purchased so I asked her. She didn't have a clue of what it was and thought it was something I had purchased. We went to the website and didn't recognize the site. At that moment I realized that we had been paying for a service that we had not subscribed to.

I called AMEX and they credited the last 6 months and suggested to contact the vendor. I called the phone number listed on my statement and asked the customer support rep to describe the services I was supposedly paying for. None of it made sense (coupons, discounts, etc. all via email). I told him my wife had not subscribed to it and had not received any emails from them and that we wanted a full refund. He canceled my wife's account with no hesitation and then offered a 6 months refund...HA! He probably did that as they knew AMEX wasn't going to pay them those months anyway. I asked for a full refund and the guy said he would email me some forms. I asked him to mail me the forms in case the email didn't reach me. The rep agreed but never asked for my address.

My wife received a termination email from Shopperdiscount.com, but never received the forms or instructions on how to get the full refund.

Still waiting on our full refund of over $300

This report was posted on Ripoff Report on 09/19/2009 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/shopperdiscountcom/internet/shopperdiscountcom-webloyaltycom-shopperdiscountcom-charged-my-amex-15-every-month-for-497408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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