Report: #1080810

Complaint Review: Shopper's Advantage

  • Submitted: Sat, August 31, 2013
  • Updated: Sat, August 31, 2013
  • Reported By: James — Dallas Texas
  • Shopper's Advantage
    6 High Ridge Park
    Stamford, Connecticut

Shopper's Advantage, Everyday Privilege, Trilegiant Corporation Cancellation ignored Stamford Connecticut

Show customers why they should trust your business over your competitors...

Soon after I made a purchase from an electronics retailer I received a phone call wanting me to join this program that would save me tons of money on products I had already purchased and for furture products as well. I was told that I would receive money back for the products I had already purchased with a one dollary sign on fee. I never got that money.

I was told I could cancel at any time within 30 days of my membership registration. I cancelled about a week into

my time and received a cancellation conformation e-mail. Then a few weeks later I noticed a charge from my checking account for $16.99  I called the number immediately and after all the information I gave them I was told that I was talking to the wrong company. I reminded them that the number came from my checking account and they insisted they needed to transfer me to the other company and they did.

The next few people I talked to insisted that I was talking to the wrong company and that my conformation number WAS for the first company I spoke with. I called that company back and asked to speak with a supervisor and after a long wait on hold I spoke with someone claiming to be a supervisor. This time I was told that I would get my money back in 5 to 7 business day. I said that was unacceptable because that was my money and they never had the right to take it in the first place. She told me there was nothing else she could do and that I would have to wait or talk with a manager. I had already been on the phone for well over an hour dealing with all this so I hung up and called my bank.

The bank never told me about things I could do about fraud. They only told me they would investigate and that they would credit the money back into my account. They did that and then the money came out again the next day.

It was only $16.99 but that is my money and it was wrong for them to take it and hold on to it for as long as they can. My money still has not been permanently credited back into my account as of yet.

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