Shore Mortgage Refuses to refund Appraisal Fee after cancelled mortgage refinance Birmingham Michigan

My wife and I wanted to refinance our house so we went to Lending Tree. Shore Mortgage was one of the lenders that responded with an attractive rate. We were contacted by Michael Lamparski who proceeded to talk to us about our options. After talking to him a second time on the phone we had decided to refinance our house. He had us fill out the obligatory paperwork and took a $395.00 fee on my debit card to pay for our home appraisal. After faxing the information he wanted, my wife and I talked some more and changed our mind about the refinance and asked to cancel our application. Mike cancelled the application and I asked about the return of our $395.00. He told me that he would have to "check on that and get back to me". The next day I still had not heard from him and decided to call him. The secretary that answered the phone put me directly into his voicemail and I waited to hear from him until well after lunch. I called back at the end of the day and spoke to his manager, Dawn Mcarty. She was not friendly at all when I asked about our refund. She said that it was in accounting and that the $395.00 was really an application fee, not an appraisal fee and moreover we were not entitled to receiving a refund of the entire amount. One week later I called he back because the reduced amount of the refund had still not been received into my bank account. She proceeds to tell me that it takes 30-60 days to refund it back to my card!! After thanking her for her time, I hung up and came straight here and posted this report because I WILL get my $395.00 back from Shore Mortgage, one way or another!

Please understand based on my experience, if you choose to use this company that the "appraisal fee" that they refer to is really an "application fee" and you are not entitled to an entire refund should you choose to cancel your request to refinance. Also, it will take 30-60 days to get a refund of any funds.

Dawn or Mike, if you read this, refund my money and I will gladly post that you have done so.

I will also be contacting Lending Tree abd the BBB in your area to inform them as well.

Brian
Cincinnati, Ohio
U.S.A.