Report: #1123344

Complaint Review: Shuttlefare

  • Submitted: Thu, February 13, 2014
  • Updated: Thu, February 13, 2014
  • Reported By: Jeannie — Dobbs Ferry New York
  • Shuttlefare

    Internet
    USA

Shuttlefare shuttlefare.com They charge you anything extra they want - for gas and tolls!! It's a rip-off! Internet

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I booked a shuttlefare reservation online November 3. I booked a round trip from my home in Dobbs Ferry, NY to Newark airport and it quoted me a price and the site asked for payment of what it called the "Grand total paid" of $202.00. I did not understand when I was in the car at the airport they wanted my credit card to charge the fare. I was confused but in a hurry so I swiped my card and added a tip. It ends up I was being charged an extra fee they did not mention nor did it mention of the website anywhere! This happened again on my return dropoff. Again I was in a hurry as it was in the middle of the night and I was exhausted and couldn't understand why I was being asked for my credit card again. They charged extra fees of $22 to the airport and $26 for the return. This is $48 EXTRA that was not quoted nor explained! They originally replied to my email I submitted on their website and said I will receive a credit then a couple days later replied again and changed their mind and just brushed me off to the actual car service that they used and gave me a number. The Carmel place would not return my 4 or 5 calls. Then I tried shuttlefare again and they brushed me off saying it was their fees and there was nothing they could do. It is unacceptable business practices.

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This report was posted on Ripoff Report on 02/13/2014 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/shuttlefare/internet/shuttlefare-shuttlefarecom-they-charge-you-anything-extra-they-want-for-gas-and-tolls-1123344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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