• Report: #811466
Complaint Review:


  • Submitted: Mon, December 19, 2011
  • Updated: Mon, December 19, 2011

  • Reported By: Jerry — Edmonton Alberta United States of America
222 Old Boston Post Rd. Old Saybrook, Connecticut United States of America

ShuttleFare.com No Show Shuttle and/or Shuttlefraud.com Old Saybrook, Connecticut

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Booked a shuttle from the airport to my hotel. Received a confirmation message and number from shuttlefare.com that the shuttle would pick us up at the airport. They even charged my credit card $41 dollars.

Landed at the airport, collected my bags and then followed their instructions. After more than 30 frustrating minutes on the phone and goofing around with their customer service, I was told "no shuttle available; we recommend that you take a cab instead." My daughter was in tears after a long flight and I was left high and dry! Took another 20 minutes to get a cab that cost $56 bucks.

The next day I tried to get my money back. After another frustrating 30 minutes on the phone, they eventually refunded my $41 dollars but by now I had wasted more than an hour and a half of my time on these guys! I asked them to at least give me the excess cost of the taxi ($15 dollars) for failing to perform. They refused,.

This report was posted on Ripoff Report on 12/19/2011 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/shuttlefarecom/old-saybrook-connecticut-06475/shuttlefarecom-no-show-shuttle-andor-shuttlefraudcom-old-saybrook-connecticut-811466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on ShuttleFare.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?