• Report: #1076757
Complaint Review:

Side Socket

  • Submitted: Sat, August 17, 2013
  • Updated: Sat, August 17, 2013

  • Reported By: Gerri — Tustin California
Side Socket
P. O. Box 3179 Wallinford, Connecticut USA

Side Socket Allstar MarketingTrendy Top Onerous postage and handling Charges Wallingord Connecticut

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 I saw Side Socket advertised on television and considered it a useful device.  The advertisement was for 2 Side Sockets for $10.00 each.  I went to the website to place my order on July 15, 2013.  When I finished entering my mailing information I was required to enter my credit card information before any mention of the postage and handling charges.

On the next screen I was informed that I could purchase 2 additional side sockets for $7.00 each.  Still there was no mention of the postage and handling charges.

On the next screen I was then made aware that the postage and handling charge was $63.60 bringing my total order to $105.41.  There was no way to back out of the order at this point.  I tried to contact customer service but received a message that my order wasn't in the queue and it sometimes takes 24 hours for it to become available. 

When the order arrived via Fedex Smart Post I examined one of the side sockets and discovered that it was not UL approved.  I never use electrical devices that are not UL approved because they are not safe.  I contacted customer service to obtained an RMA number and where the devices were to be shipped.   I returned the units on August 4, 2013 via USPS.

I received a credit on my credit card for $36.72 on August 15, 2013.  The company kept $68.69 for postage and handlling.  They also kept the sales tax.

This report was posted on Ripoff Report on 08/17/2013 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/side-socket/wallinford-connecticut-06494/side-socket-allstar-marketingtrendy-top-onerous-postage-and-handling-charges-wallingord-1076757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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