Now here's my beef. I bought a Beauty Rest about 6 years ago. After 18 months the mattress started to sag. They replaced it but after 4 years this mattress started to sag. I woke up every morning with a back ache. I went back to Back to Bed where I purchased the mattress and they said I had to file a report and it would cost me $50.00 to have someone come out and look at it
Be real clear about this, Simmmons Mattress Company makes bad mattresses. Not only that, but they do not honor any part of what we as a consumer understand to be a "warranty". See, they have a loop hole...it's called finding any kind of stain they can because this voids out any warranty. A drop of coffee; blood; anything...warranty gone! They tout a ten year warranty. These mattress manufacturers have less credibility than a car salesman or an attorney.
They came out to check the mattress and said it would be two weeks to get the report back. After 3 weeks, I called and they said they could not understand why I was not contacted. They then told me that the mattress was within their specs and could not replace it. So much for the warranty>>>>>
The Back to Bed store has a sign up saying we guarantee comfort, yet on Simmons INSPECTION sheet says They do not guarantee Comfort Forget about the stores supporting you. They pass you on to Simmons.
Bottom line is this...DO NOT BUY A SIMMONS MATTRESS. They are not reputable; they make junk; they sell junk; they imply false warranties which they have no intention of ever honoring. Trust me, this is not an isolated incident. If you are considering buying a mattress, DO NOT buy Simmons brand. One Concourse Pkwy Suite 800 Atlanta, GA 30328 United States