Report: #345038

Complaint Review: Simmons Mattress Company And Central Texas Mattress Corp

  • Submitted: Fri, June 27, 2008
  • Updated: Fri, June 27, 2008
  • Reported By: Copperas Cove Texas
  • Simmons Mattress Company And Central Texas Mattress Corp
    Simmons Corporate Address One Concourse Parkway, Suite 800 Atlanta,Georgia

Simmons Mattress Company And Central Texas Mattress Corporation, Retailer Of Simmons Bogus Mattress Company warranty Killeen, Texas Internet

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We purchased a mattress at Central Texas Mattress Corporation with a warranty by simons company for their new company comforpedic. The bed starting sinking within months of purchase. The warranty states it should not indent more than 3/4 of an inch. It also states the mattress should be supportive. It was not. We had informed the company that one of suffers from back problems and they recommended this particular mattress. The mattress warranty was for 25 years. The mattress costs over $2000.

We made numerous calls to the store and they totally ignored us until we showed up in person complaining about the bad mattress. Yes we followed all manufacturers suggestions. Then they what we believe to be an employee or subcontractor of the retailer. The guy sent out asked about the springs in the mattress although it was a foam mattress.

After more weeks of delay on getting results, the store told us quote, "you are s**t out of luck". They stated they measured a 1/4 indent without any body pressure for 14 hours. With body pressure shortly after rising it sinks up 2 1/2 inches and several inches at night. We sent them our pictures and demanded resolution with no results.

Hence it was medically prescribed to replace the mattress with a competitors brand. Even the doctors, noted this mattress did not meet the specific in the warranty.

Simmons does not stand behind their warranties. This is a real rip off.

Copperas Cove, Texas
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This report was posted on Ripoff Report on 06/27/2008 11:47 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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