Report: #1142064

Complaint Review: Simmons Mattress

  • Submitted: Sun, April 27, 2014
  • Updated: Sun, April 27, 2014
  • Reported By: Neaizy — westfield Indiana
  • Simmons Mattress
    1 Concourse parkway, NE Suite 800
    Atlanta, Georgia
    USA

Simmons Mattress A VICTIM OF SIMMONS NOT HONORING THEIR WARRANTY Atlanta Georgia

*Consumer Comment: Welcome to the club

*Consumer Comment: You Invalidated the Terms of the Warranty

Show customers why they should trust your business over your competitors...

We purchased this mattress at us-mattress.com both sides of the mattress were sagging, deep. The mattress developed terrible sagging more than 1’1/2 inch deep. On April 1 I call Simmons to come look at the mattress.

On April 17th we have someone came to our house and she sent a report about our mattress.

 

 April 25, 2014 we received a letter from the warranty department

 

 Dear Mr. Massoud: Thank you for allowing us the opportunity to assist you. After reviewing your warranty claim, we will offer replacement of your TWO TWIN EXTRA LONG box springs. Per the terms and conditions of Simmons limited warranty, we are unable to provide service on your MATTRESS due to stains or soilage. Therefore, we must deny warranty coverage on your mattress. The warranty has been voided on your mattress.

The problem at the mattress developed terrible sagging more than 1’1/2 inch deep caused by the bad TWO TWIN EXTRA LONG box springs which they will replace. Not the stains to deny warranty coverage. 

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This report was posted on Ripoff Report on 04/27/2014 04:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/simmons-mattress/atlanta-georgia-30328/simmons-mattress-a-victim-of-simmons-not-honoring-their-warranty-atlanta-georgia-1142064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Welcome to the club

AUTHOR: Michael P - ()

We are in the same boat you are.  My wife and I sweat at night, voided our warranty that way.  Considering joining in a class action on these people.  They responded to the BBB complaint, blowing it off essentially.

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#2 Consumer Comment

You Invalidated the Terms of the Warranty

AUTHOR: coast - ()

They are unable to resell it as a used mattress because you did not use a mattress pad.

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