Report: #1142064

Complaint Review: Simmons Mattress

  • Submitted: Sun, April 27, 2014
  • Updated: Sun, April 27, 2014
  • Reported By: Neaizy — westfield Indiana
  • Simmons Mattress
    1 Concourse parkway, NE Suite 800
    Atlanta, Georgia


*Consumer Comment: Welcome to the club

*Consumer Comment: You Invalidated the Terms of the Warranty

Show customers why they should trust your business over your competitors...

We purchased this mattress at both sides of the mattress were sagging, deep. The mattress developed terrible sagging more than 1’1/2 inch deep. On April 1 I call Simmons to come look at the mattress.

On April 17th we have someone came to our house and she sent a report about our mattress.


 April 25, 2014 we received a letter from the warranty department


 Dear Mr. Massoud: Thank you for allowing us the opportunity to assist you. After reviewing your warranty claim, we will offer replacement of your TWO TWIN EXTRA LONG box springs. Per the terms and conditions of Simmons limited warranty, we are unable to provide service on your MATTRESS due to stains or soilage. Therefore, we must deny warranty coverage on your mattress. The warranty has been voided on your mattress.

The problem at the mattress developed terrible sagging more than 1’1/2 inch deep caused by the bad TWO TWIN EXTRA LONG box springs which they will replace. Not the stains to deny warranty coverage. 

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/27/2014 04:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Welcome to the club

AUTHOR: Michael P - ()

We are in the same boat you are.  My wife and I sweat at night, voided our warranty that way.  Considering joining in a class action on these people.  They responded to the BBB complaint, blowing it off essentially.

Respond to this report!

#2 Consumer Comment

You Invalidated the Terms of the Warranty

AUTHOR: coast - ()

They are unable to resell it as a used mattress because you did not use a mattress pad.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.