• Report: #151333
Complaint Review:

Simple Escapes - Dealpass.com - classmates.com

  • Submitted: Tue, July 26, 2005
  • Updated: Tue, September 13, 2005

  • Reported By:Clinton Montana
Simple Escapes - Dealpass.com - classmates.com
dealpass.com Internet U.S.A.

Simple Escapes - Dealpass.com - classmates.com somehow received my account information and started charging my account without authorization, ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: I was ripped off by DealPass too!

*Author of original report: Some money returned

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I received an overdraft notice from a bank account I was in the middle of closing. I had left the account open to make sure all direct deposits had been transferred to a new account. When I opened the notice I called my bank first thing.

The bank said that there was a charge from Simple Escapes which caused the overdraft charge. I refused the charge because I had cut up my debt card almost a month ago. He looked in the history of my account and saw that the month before there was a charge also. Both of $9.95.

When I asked the man for the contact information for Simple Escapes he explained that there was only a 800 number. And also informed me that another charge was done the month before last of the same amount. The bank would look into it but I would have to call the number provided to verify that I did not make those charges. So I called the number.

After waiting on hold for 45 minutes I finally got an operator. Victoria. She informed me that I had signed up for this service, but would not explain the services. She said that they received the information when I signed up for a free trial with classmates.com.

I told her that I was fighting the charges and wanted a full refund for that last three months. That is when she admitted that they had been charging my account for 7 months. After I found out all this information I was very upset. The lady said she would refund all the money, but she would not pay for any financial situation that occured because of the mistake.

After reading everyone elses complaints I do not understand how this company is getting away with this. Is there anything anyone can do. Is there a class action suit going on? Somebody please fill me in with the details.

Clinton, Montana

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EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

This report was posted on Ripoff Report on 07/26/2005 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/simple-escapes-dealpasscom-classmatescom/internet/simple-escapes-dealpasscom-classmatescom-somehow-received-my-account-information-and-151333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I was ripped off by DealPass too!

AUTHOR: Kathy - (U.S.A.)

Thank you so much for the help in getting this solved. I called Dealpass and told them I never signed up for the service and they basically told me Too Bad we even sent you an email confirmation that you wanted our product. I asked them to send me a copy of the email and they could not! I called my credit card company and they are investigating and giving me my money back, six months of $9.95 being charged. I told him they also go under Simple Solutions.
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#2 Author of original report

Some money returned

AUTHOR: Brandy - (U.S.A.)

After checking with my bank every day for the last 4 days I have found that Simple Escapes, aka dealpass.com, has refunded 6 months worth of charges. They still have one month they will be refunding and my bank has taken off all overdraft charges. But the bank is also going to do their own investigation.
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