• Report: #1143805
Complaint Review:

simplicity software

  • Submitted: Sat, May 03, 2014
  • Updated: Sat, May 03, 2014

  • Reported By: COLLECT MANAGMENT — buffalo New York
simplicity software
Internet USA

simplicity software PO Box: 50284 Idaho Falls, ID they get your money and the product is full of bugs simplicity software PO Box: 50284 Idaho Falls, Idaho Internet

*REBUTTAL Owner of company: Financial Calculations

*REBUTTAL Owner of company: Unfounded Claim

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I tried this software, wrong math cost me to loose my biggest client! terrable and rude support. BEWARE NO REFUNDS FROM THEM. Took my money, hurt my business!


This report was posted on Ripoff Report on 05/03/2014 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/simplicity-software/internet/simplicity-software-po-box-50284-idaho-falls-id-they-get-your-money-and-the-product-is-1143805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Financial Calculations

AUTHOR: Chris - (USA)

Simpicity software is used by thousands of users across the US and in 13 other countries, every one of those users rely on the correctness of our financial calculations including a good following of collection attorneys and 1st party collection firms.  Our financials are flexible and configurable so they can work with a large number of different business types.  Any miscalculation you experience was likely due to your particular software settings.  We apologize that this happened to you and would loved to have been able to take the opportunity to work through the issues with you.  Our support staff is unparalleled in the industry and could easily have assisted you with making any needed software changes.

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#2 REBUTTAL Owner of company

Unfounded Claim

AUTHOR: Chris Campbell - ()

Simpliicity Software advertises a money back guarantee on their Enterprise package only.  Our sales team will provide a trail period where you may use the software at no charge or we offer a starter package for just $59 in order to encourage potential clients to get very comfortable with the software before purchasing.  We make every reasonable attempt to make sure you are very comfortable with the software prior to making any financial purchase.  In this case, the client decided to purchase and after expending hours of technical resources trying to import very unorganized data he decided he really didn't want the software.  This client should have done his homework a little better and taken advantage of other less expensive options before making decisions to purchase a software and expend company resources on something that he really didn't want.  The financial calculations are flexible and used by hundreds of firms and lawyers all over the county.  All in all, this client was just unhappy with rushing into a purchase.  Our support team spent several hours trying to help and assist him with all aspects of his business

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