Complaint Review: Simplicity Vacuums - Saint Louis Missouri
- Simplicity Vacuums www.simplicityvac.com Saint Louis, Missouri U.S.A.
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- Category: Appliances
Simplicity Vacuums ripoff, dishonest dealers Saint Louis Missouri
*Consumer Comment: Dealer problem; Not really Simplicity
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The following is a copy of a letter to the Pensacola BBB written by my Mother-In-Law. I can only hope there is a special place in hell for people who ripoff 70+ year old widows on fixed incomes.
On June 4, 2004 I took my old Electrolux vacuum cleaner to be repaired at Vacuum Center Super Stores, Inc. Within a minute I was told that there was a problem with the hose and that the cost to repair same would be approximately $179.00, which I thought was too much and so stated.
Then the salesman began to demonstrate a Simplicity vacuum cleaner which did have many good features, and said he would give me $200 for my old vacuum. The deal "sounded good", and with the salesman being very slick, I agreed to buy the Simplicity. I used my Master Card and hurriedly signed the purchase order without paying attention to the total cost, which was very stupid. I trusted the salesman to do the math correctly and deduct the promised $200 trade-in from the purchase price.
Upon departing the store, I had the feeling that something was amiss. I did not receive a copy of the purchase order. A few days later, I called Master Card to ask the amount of the charge, being told it was $644.95. Thinking this was too costly in view of the fact that the salesman promised me $200 for my old vacuum, I decided to return it.
During the original sales transaction the salesman said that the Simplicity was U.S. made in St. Louis. I called my daughter in St. Louis and asked her to check prices for the model I purchased. She related the following information:
Store #1: $499
Store #2: $540
Store #3: $499
Realizing that I had been conned, on June 9, 2004, my daughter-in-law and I took the Simplicity, IN UNOPENED BOX, to the store, hoping to return it and retrieve my old vacuum cleaner. The salesman said I cannot return or exchange it, pointing to a sign close to the ceiling stating such.
I then requested a copy of the purchase order showing the accounting for the promised trade-in deduction. He stated that he did not have a copy and could not produce one for "several days".
I then requested my old vacuum be returned, to which he responded that it was no longer there.
To date, the Simplicity remains in an unopened box while I determine what further actions are available to undo this ripoff.
Robert
PENSACOLA, Florida
U.S.A.
This report was posted on Ripoff Report on 06/19/2004 02:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/simplicity-vacuums/saint-louis-missouri/simplicity-vacuums-ripoff-dishonest-dealers-saint-louis-missouri-95585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Dealer problem; Not really Simplicity
AUTHOR: William - (U.S.A.)
SUBMITTED: Tuesday, April 04, 2006
We just purchased a Simplicity vacuum in St. Louis and love it. This complaint here is more toward the dealer and no the vacuum company. It paints the Simplicity Co. in a bad light which is unfortunate.
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