Refer to IGIA invoice #138908 dated 9/22/05, order Ref #7705785.
On 9/18/2005, I saw an informercial for the Singer Lazer Storm Vacuum. The deal was 3 payments of $39.95 plus shipping and a steamer would come free. The informercial said that if you "called within 10 minutes" that the 3rd payment of $39.95 would be dropped.
When I called - within the 10 minutes - the representative also said that if I would make the entire payment at one time, that I could get a third vacuum for free, just paying for shipping. I agreed to this.
The vacuum's were delivered on 9/27/2005. On 9/26/2005, my debit card was charged a total of $325.25. I was charged for 3 payments at $39.95 instead of 2. I was charged $20 for the "free" steamer,$79.90 for the third vacuum, $30 for five-year warranty and $75.50 shipping.
I called on 9/29/2005 and had an extended arguement with the representative who kept repeating "this is the correct price for the purchase". He kept ignoring everything I said about the infomercial offers. He offered to send me a "free steamer" which I didn't want since there was already one that I PAID for.
I asked to speak to a Supevisor, but was only put on hold for several extended periods. The representative said that a refund would be posted to my debit card on 10/10/2005, but I have received nothing. The total amount that should have been refunded to my account was $139.85, however, I think I should be refunded my entire $325.25 just for having to go through this unnecessary process. Also, I'm sure the $30 I paid for extended warranty is useless.
My order #changed from 77***** to #77*****, then to #77*****. The last correspondence that I had was their promise that I would be refunded the entire amount since my order had been cancelled. I have e-mailed them numerous times and sat on hold on the customer service line for hours. I offered to return all three vacuum's if they would send me the pre-paid shipping labels along with the refund.
I filed my complaints with the customer service on my invoice. However, I eventually contacted the Singer company directly. They informed me that they had a court injunction forbidding IGIA from selling the vacuum's under the Singer name and gave me another e-mail address for complaints. But, I see from the internet that Singer is still selling Lazer Storm vacuum's.
By the way, the vacuums are worthless except as hand-held corded vacuums for spot cleaning. The floor/carpet attachement is useless. Sure, it will pick up marbles or gravel from carpet, but it won't touch lint, pet hair or plain dirt.
Farmville, North Carolina