Complaint Review: Sirius Radio -- New York - New York New York
- Sirius Radio -- New York New York, New York United States of America
- Phone:
- Web: www.siriusxm.com
- Category: Satellite Companies
Sirius Radio -- New York Sirius told me they would credit my account for their attempted auto-renew, but turned me to collections anyway!!!!!!! New York, New York
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After a series of harrassing calls from Sirius where a computer dialed my house every day while I was at work, I reached their billing dept. It appears, like everyone else on this forum, they had executed an evergreen clause in my contract which I was not informed of when I signed up that my contract would renew for $29/month ad-infanitum unless I cancelled. Now the $29.95 which I did not order was overdue and I could not cancel until the amount was paid.
After speaking with a supervisor (Mary---very nice), she removed the $29.95 from the account and gave me the login instructions to verify. A few days later, I recieved a collections/debt notice from their collection company NCO threatening judements and other court action. I logged back into the online Sirius account and verified that my balance was zero and wrote a letter to customer service asking them to remove the account from collections.
The next day, they write me back a form letter saying that they need the account and login information for "identity purposes." When I tried to log back into the account to retrieve my Radio ID, they had removed the account from the system so I could not obtain it.
Very deceptive practicies from the top on down. We need someone on this board to FIND a CLASS ACTION attorney and protect/defend ALL of the former SIRIUS customers who are being defrauded. I will be sending a copy of this to the FTC and to several small law firms known for this type of case.
This report was posted on Ripoff Report on 02/07/2012 08:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-radio-new-york/new-york-new-york-10004/sirius-radio-new-york-sirius-told-me-they-would-credit-my-account-for-their-attempted-835165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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