• Report: #835165
Complaint Review:

Sirius Radio -- New York

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: NYCRIPPEDOFF2012 — New York New York United States of America
Sirius Radio -- New York
New York, New York United States of America

Sirius Radio -- New York Sirius told me they would credit my account for their attempted auto-renew, but turned me to collections anyway!!!!!!! New York, New York

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After a series of harrassing calls from Sirius where a computer dialed my house every day while I was at work, I reached their billing dept.  It appears, like everyone else on this forum, they had executed an evergreen clause in my contract which I was not informed of when I signed up that my contract would renew for $29/month ad-infanitum unless I cancelled.  Now the $29.95 which I did not order was overdue and I could not cancel until the amount was paid.

After speaking with a supervisor (Mary---very nice), she removed the $29.95 from the account and gave me the login instructions to verify.  A few days later, I recieved a collections/debt notice from their collection company NCO threatening judements and other court action.  I logged back into the online Sirius account and verified that my balance was zero and wrote a letter to customer service asking them to remove the account from collections.

The next day, they write me back a form letter saying that they need the account and login information for "identity purposes."   When I tried to log back into the account to retrieve my Radio ID, they had removed the account from the system so I could not obtain it. 

Very deceptive practicies from the top on down.  We need someone on this board to FIND a CLASS ACTION attorney and protect/defend ALL of the former SIRIUS customers who are being defrauded.   I will be sending a copy of this to the FTC and to several small law firms known for this type of case.

This report was posted on Ripoff Report on 02/07/2012 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sirius-radio-new-york/new-york-new-york-10004/sirius-radio-new-york-sirius-told-me-they-would-credit-my-account-for-their-attempted-835165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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