ED Magedson – Founder
Sirius XM Radio300 Nixon Ln., Edison, New Jersey United States of America
I bought my wife a satellite radio for Christmas. Sirius/.XM came out with a new top of the line model called the Mirge. With this you can get both Sirius and XM programming. I ordered it on 12/01/2010, and $2674.99 was charged to my credit card that same day and I received it two days later. I wasn't going to have it installed until Christmas week so I stored it until then. I took it to a professional to have installed. After he put in all the internal wiring he came and showed me the radio had a broken dial. Frantically I called XM saying that I needed a replacement ASAP !!!.
The only way they would do that was if I charged a new one and sent the broken one back. I went around and around with them but reluctantly agreed because I wanted to surprise my wife. That same day they charged $317.99 to my credit card. Their excuse was that when I bought the first it was on sale but now it wasn't. I got the new radio the next day and handed the delivery man the original to ship back. The fun part came when I called back after Christmas as to when I was going to get credited for the broken one. To cut to the point I asked one of their "Listener Care" reps where they were located and he said Afghanistan.
That's where all of the "Listener Care" call centers are located. Every time I call checking on my credit I get a different story and loads of phony promises. If I had to ado all over I would NEVER do so again. I called my credit card company and they agreed to put the amount in dispute. I'm waiting to hear from XM wanting to know why I did that. It is obvious that they don't give a @#$%&! about their customers. They want your money and that;'s it. Today I got an email from them that said a refund could take up to 8 weeks to process. They didn't take that long to originally charge me. Never again.
This report was posted on Ripoff Report on 01/10/2011 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sirius-xm-radio/edison-new-jersey-08837/sirius-xm-radio-sent-me-defective-radio-and-then-charged-me-before-they-would-send-a-repl-680912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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