Complaint Review: Sirius XM
Sirius XM HANG UPS FALSE INFORMATION 33137, Florida
*UPDATE Employee: We would like to help.
3rd time!!! I called again cause at this point it wasn't about anything for free it was about getting to the end result. I have already spent a hour and a half on my cell phone! The next representative I called asked for a supervisor. She was waiting and waiting. 2 minutes go by no supervisor. I explain my story she sees the credits made to my account for 12.00 and then notices some notes. I asked her why would I make this up? My first call was just about an inquiry. After about 40-45 minutes of going back with her. She finally gets a supervisor and puts me on hold for 5 min. When she comes back on the line the rep tells me there is no way that she would be able to give me free internet and to read the policies. I asked for her supervisor to talk to her. No one came to the phone. I have already been on the phone for almost 2 1/2 hours!!!! She was waiting without hold for one to come. I told her everything seems un-organized I have had you guys for two years. Obviously you can see times of when I called why would I be on the phone for this long for something made up. I proceed to tell her. This started all with a question and now everything is upside down. Supervisor was yet to come to phone. I told her to give me the names of the reps I spoke to she said her supervisor told her no. I was furious!! Furious!!! SUch a bad bad bad managed company. Whatever you do do not sign up
This report was posted on Ripoff Report on 01/04/2013 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sirius-xm/33137-florida-/sirius-xm-hang-ups-false-information-33137-florida-991367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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