Report: #1045210

Complaint Review: sirius

  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013
  • Reported By: NYC2013 — New York
  • sirius

    new tork, New York
    United States of America

sirius xm CUSTOMER SERVICE IS AWFUL!!!! new tork, New York

Show customers why they should trust your business over your competitors...

Have spent an hour thus far today-just trying to get someone on the phone to help. Spent an hour on phone three months ago as well. Completely incompetent people, including "supervisor", rude and unhelpful.

Basics-I have had sirius for years-got a new car-called-to transfer service- new car had a three month trial so I was told that three month trial would be added to my already paid for subscription.  Now three months later- sirius inactivated by company.  Customer service rep and subsequent supervisor unable to help-transfered to someone else-also unable to help.

Wanted to get sirius turned back on.  Now just want my money back not "credit".   No help.  I remain on hold, now over one hour total today. I'll stick with regular radio.

p.s. the satellite reception has also gotten WORSE over the last couple of years-thought it was my old car-nope-issue with new car too. Sirius-you suck.

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