• Report: #1045210
Complaint Review:


  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013

  • Reported By: NYC2013 — New York
new tork, New York United States of America

sirius xm CUSTOMER SERVICE IS AWFUL!!!! new tork, New York

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Have spent an hour thus far today-just trying to get someone on the phone to help. Spent an hour on phone three months ago as well. Completely incompetent people, including "supervisor", rude and unhelpful.

Basics-I have had sirius for years-got a new car-called-to transfer service- new car had a three month trial so I was told that three month trial would be added to my already paid for subscription.  Now three months later- sirius inactivated by company.  Customer service rep and subsequent supervisor unable to help-transfered to someone else-also unable to help.

Wanted to get sirius turned back on.  Now just want my money back not "credit".   No help.  I remain on hold, now over one hour total today. I'll stick with regular radio.

p.s. the satellite reception has also gotten WORSE over the last couple of years-thought it was my old car-nope-issue with new car too. Sirius-you suck.

This report was posted on Ripoff Report on 04/22/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sirius/new-tork-new-york-/sirius-xm-customer-service-is-awful-new-tork-new-york-1045210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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