Siruis Radio rip off! Bait and switch Internet
*UPDATE Employee: Email Us
*Author of original report: XM
*UPDATE Employee: We'd like to help.
Last year I was auto debited for a additional year of Sirius Radio that originally came with my new vehicle The 1st year of service I paid for was $80 they auto debited my bank account for $180 I called and was reimbursed and offered the same plan for $80 again I told the gentleman I would stay with them under two conditions NO MORE AUTO DEBITS I want my card number off file and I only am agreeing to another 1 YEAR CONTRACT. Then Friday June 1st I received a bill for $31.33 (due 5/24/12 and was charged a $5 late fee) the bill stated for service for 5/24/12-3/19/13 as soon as I made the payment I was automatically rebilled $148.37 for the same dates 5/24/12-3/19/13. When I called to ask about the double billing I was told it was a bill for 2 months I never ordered or was contracted for. I explained to her that it is not ethical to charge people for services not ordered she said she could give me my payment back as a credit if I agree to stay with their company for another year. I declined and explained I cant do business with companies that are dishonest with their customers. The $31.33 bill was a bait and switch and the only way to get my money back would be to stay with a service I do not want. And she also told me she doesnt know who I talked to but she is sorry if they explained a 1 year contract wrong because a 1 year agreement is NOT for a year it is until you call and cancel (which Is NOT a 1 year contract!) BUYER BEWARE this company is shady!!
Click Here to read other Ripoff Reports on Siruis Radio
REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals