My family and I are season pass holders. We visited the park at least three times this summer and had a great time. However, we visited this past weekend and were really looking forward to all the fright fest activities. We made sure to purchase the combo bracelet that would allow us to try all five activities. The receipt stated the activities would begin at 6:45 and that the last line would close at 9:00 an hour before closing. We arrived at the first line to the haunted manor at 7:00 and stood in line for about 45 min we asked the ticket booth guy how much longer was the wait time from the point we were in? He replied we had about a 45 min more wait time to get in. We realized that by the time we got out that function it would be close to 9:00. If we were lucky we would be able to attend 2 of the activities, but no way were we going to be able to attend anymore of the activities included in the price of a brace band. We decided to go to guest services and try and get a refund, since nowhere on the receipt did it state NO REFUNDS. When we got to guest relations we found three other families in line waiting to complain about the exact same thing we were there for. We tried to reason with them and asked that they charge us for two of the attractions since thats all that due to their schedule we would actually be able to enjoy. They refused to and never even offered us any solution instead we were all ejected from the park. So in conclusion guest relations means you either agree with us ripping you off with a smile or you will be kicked out the park even after spending all your money with them. One of my guests was not even allowed to use the rest room before walking back to our cars.
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