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Report: #1339417

Complaint Review: Skin and Eye Royale - Internet

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  • Reported By: kimsue — Sturgis Michigan USA
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  • Skin and Eye Royale Internet USA

Skin and Eye Royale Beware of 14 day trial Skin Royale online Internet

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After seeing an advertisement online for the skin care treatment Skin Royale,  I ordered the 14 day trial.  I ordered both the skin and eye trials at 4.95 and 5.95.  After about 10 days, I noticed a charge of 85.95 and 89.95 on my bank account.  I used the number from my bank statement to call the company.

I called and they told gave me a different number to call, so I did.  A woman answered and asked my information.  I then asked why I was billed.  She stated that when I ordered I answered that question about being 18 years old and that I accepted the terms.  She said in the terms that it said that if I didn't call before the 14 days, that I would be charged for and have sent to me another product.

When the trial was delivered, the only paperwork inside was a card, giving very basic instruction on the use.  It did say that it could take up to one month to see results.  I then wondered how in 14 days a person would know if they wanted to get more product.  There was also no information about the cost of further products.

I asked for an email or phone number to speak to someone else.  
She gave me one that wasn't even a valid one.  So I called back and received a different rep.  I began by trying to explain what had happened.  He started talking over me and wouldn't even listen to me, he then hung up on me.  About 5 minutes later, I received another phone call and after talking to me like I was a child, he agreed to refund my money.  He said that it would take 1-4 days.  I am waiting for the refund as this just happened today.  
I wish that I would have done some research on the company, because now that I have, I've seen that there have been many who have experienced the same thing.  I guess it is a lesson learned for me!

This report was posted on Ripoff Report on 11/22/2016 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-and-eye-royale/internet/skin-and-eye-royale-beware-of-14-day-trial-skin-royale-online-internet-1339417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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