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Report: #1370815

Complaint Review: Skin Royale / Eye Royale - Internet

  • Submitted:
  • Updated:
  • Reported By: L. E. — MACON Georgia USA
  • Author Confirmed What's this?
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  • Skin Royale / Eye Royale Internet USA

Skin Royale / Eye Royale TLPGROUPIC@GNV Face and eye cream ripoff; deceptive advertising. Internet

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My wife clicked on an ad on Facebook for a trial of these products (Skin Royale and Eye Royale) which said all the Judges on Shark Tank wanted to sponsor these products; (which ended up being a total lie) and ordered the free trial version of each product plus shipping and handling. We’ve since learned that other celebrities have been used to advertise these products without their permission or knowledge. Nowhere on the site we went to were there any mention of future charges. That particular site seems to have disappeared, although there are a number of sites that advertise and sell these same products online sometimes with different names. This site is similar to the one my wife clicked on for the same product: http://cloudcomputingfx.com/why-every-judge-on-shark-tank-backed-this-coal-royale/?ep=1 

We were notified on April 17 by Bank of America of these pending charges (86.95 and 89.95} that we did not know of are authorize. We were told by BAC that this was a common complaint and that if we did not cancel they would continue to charge both of those amounts each month. Obviously, they found a different site that stated that by this company. We contacted the Company on the 17th and asked them to cancel all current and future charges. After initially trying to greatly reduce the cost with a sales pitch, Chris gave us a cancelation # C1121299 for both products. When the charges were not removed we called back on the 27th of April and spoke to Canola who refused to refund saying we had exceeded the 14th day cancelation period which we did not see on the original site; even though the trial orders were made on April 3rd  #10756785 and1075678 and the cancelation was on April 17 the 14th day. Their Customer Service Department telephone numbers are (866) 866-8180 and  (866) 866-0097 but no address is given on any of the sites I have since found. We have since disputed the charges with the bank.

 

This report was posted on Ripoff Report on 05/02/2017 07:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-royale-eye-royale/internet/skin-royale-eye-royale-tlpgroupicgnv-face-and-eye-cream-ripoff-deceptive-advertising-1370815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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