SkinnyIQ Sent product not order by me, refused to pay for return of product Henderson Nevada

RECCEIVIVED EMAAIL ON JULY THE15TH ABOUT THIS PRODUCT SKINNY I Q THAT THE ORDER HAS BEEN SHIPPED. I CALLED THE COMPANY AND TOLD THEM THA I DID NOT ORDER IT AND DO NOT WANT IT. SHE SAID THE ODER HAS BEEN CARGRED TO MY VISA ALREADY AND AFTERSERERL MORE PHONE CALLS I TALKED TO A WOMAN WHO TOLD ME TO RETURN IT AND THERE WILL BE NO CHARGE FOR THE RETURN, I ASKED AGAIN WILL THERE BE A CHARGE FOR THE RETURN AGAIN SHE SAID NO. TODAY ON THE 18TH I TAKE IT TO THE EXPRESS OFFICE FOR RETURN AND WAS CHARGED $12.59. I AGAINCALL BACK AND TALK TO A SUPERVISOR NAMED JOSE AND HE TELLS ME THEY DO NOT PAY FOR RETURN SHIPPMENTS. I TELL HIM WHAT THE WOMAN TOLD ME AND I AGAIN GET THE SAME RESPONSE.