Complaint Review: Skinvitalize - Internet
- Skinvitalize Internet USA
- Phone: 888-510-2076
- Web:
- Category: Skin Care
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I saw an advertisement for a skin cream for a 14 day free trial at a cost of appr. five dollars. A few days later I recived this 1/2 ounce jar of cream and chuckled to myself thinking that is why is was only five bucks,(very small in quantity). Literally 11 days later I received it was was charge 89.00 for this product.
I was livid. I called them immediately and prompted the cancellcation, as guided by their automated system. It did not make any mention of a refund for that 89 charge so I continued pushing buttons to fianlly contact a person for a refund. The girl I spoke with was pleasant in tone but rude in delivery. She constantly talked over me stating that it is 14 days after purchase, wereas i clearly stated to her multiple times that I cannot try something that I don't have and the trail begins with receipt, and as she stated it was delivered on March 1st (I was calling her March 12). I demanded a full refund and she offered me a 35% refund. Of course that was unacceptable and I asked many times to speak to her supervisor. At this point she offered me 50% refund. I told her the fact that she goes from no refund to 35% then to 50% just confirms that this is unethical business. After my multiple request to speak to her supervisor went ignored I told her I would file a complaint with my bank and with the BBB. I plan to do that today.
This report was posted on Ripoff Report on 03/13/2017 06:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skinvitalize/internet/skinvitalize-rip-off-internet-1361368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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