Report: #1090907

Complaint Review: Skip White Performance

  • Submitted: Thu, October 10, 2013
  • Updated: Thu, October 10, 2013
  • Reported By: Needham Enterprises, Inc. — Louisa Virginia
  • Skip White Performance
    1910 Brookside Lane
    , Select State/Province
    USA

Show customers why they should trust your business over your competitors...

 Recently purchased a 383 cu.in. complete prerun engine at a cost of $4,950.00 plus $436.00 shipping from this outfit that included a 3 year warranty. The engine was installed in a customer's 1964 corvette. Acquired an oil leak soon after start up.

 After time spent trying to identify location of leak, it was determined to be from the rear of the engine. That required removing transmission, bellhousing, clutch assembly, & flywheel. Cleaned up area on back of engine, reinstalled flywheel, & ran engine to pinpoint.

 Leak was from the rear main seal. Upon removal, it was found to be damaged from their installation.

 I called & talked with the sales rep David that I been communicating with thru the engine purchase in addition to over $1,400.00 of other parts purchased to file a warranty claim with them for six hours spent at an hourly rate of $68.00 plus cost of the new seal at $30.00 to a total of $438.00.

 

Without even a discussion with me, I was left a voicemail message that they will remit a check for $150.00.

 I called back to express my disappointment to David & ask to talk with the decision maker Skip White & was informed that he can only be reached thru his email

 Skip apparently determined that my time running a business only pays $20.00 per hour for warranty.   

For $20.00 an hour, I will spend as much time as I can to advertise his democratic learned way of taking care of his customers & his professionalism to ignore the people who have spent they're hard earned money buying his products. He does a lot of business on Ebay. Once again, warranty on looks good on paper.

 

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This report was posted on Ripoff Report on 10/10/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/skip-white-performance/select-stateprovince/skip-white-performance-will-not-honor-a-warranty-claim-on-an-engine-purchase-have-spent-1090907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
1Employee/Owner

#1 Author of original report

A rebuttal after four years ?

AUTHOR: John - (United States)

Really ?? Four years later? Does this make anything better? Losing customer's over a thirty dollar seal? That's right I was supposed to remove the engine & ship it back at MY expense, so you can make a determination. You also need to answer calls & or respond to emails. My customer was satisfied, your customer was not. I was hoping to find a reliable source for perfornamce engines. Oh well. 

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#2 Consumer Comment

You're in the wrong, guy.

AUTHOR: Ron - (United States)

 If you really did remove the rear main seal before contacting White Performance then all responsibility is on you. Anyone that's been in this business for more than a few days knows that companies will not honor warranties of you attempt to repair it yourself or have it repaired without prior approval. The minute you do that, you release them from responsibility. You can't do repairs prior to approval by the company offering the warranty. That's ust ludicrous to think otherwise. Especially if you've been in this using any reasonable amount of time. White Performance owes you nothing. Next time, follow instructions and I bet the company will honor the warranty. Continue to do this and watch them continue to deny any and every claim you make, no matter what company it is.

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#3 Consumer Comment

Now we know. ..

AUTHOR: Dukentx - (USA)

 I was very concerned about these engines on ebay. The price was in the incredibly inexpensive category, and like any old dog can tell you, if it sounds too good to be true, it probably is. I read elsewhere his engine parts come from China. I can't prove it, it's just something I read while researching a company that floods ebay with Shiney motors, exceptional prices, and much doubt. I read Skips response. He's not going to make good on a $400 issue that was caused by Skips company by kinking, a gasket. This mechanic should be commented on for taking care of his customer. It sure doesn't look to me like Skip White does. Guess I'll just shop elsewhere.

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#4 Author of original report

Missed the apology

AUTHOR: Needham Enterprises, Inc. - ()

The apologetic response & the time it took both reveal the professionalism of this business owner. I misunderstood one of the reasons of being in business is to take care or try to take care of your paying customers.

 I did call this problem in weeks before taking the initative & had to continue to make the calls without any returns. And yes, I took care of my customer & repaired their mistakes. How do work with someone you cannot reach?

 I failed. Unfortunately the mistake I had made was in not researching what type of reputation Skip has from reading his Ebay feedback on his lack of communication to his customers. Notice the swordfight of words because of not communicating with a customer.

 How do you justify this rebuttal after spending over $6800.00 with Skip's company & flush a customer because his employee damaged a $30.00 seal. So I lost over $400 of shop income to pay my employee to correct. Thats why I'm in business, to lose money & take care of my customer.       

 My recommendation is to deal with his father's company White Performance. I was educated about Skip by his sales rep & talking with his father's sales rep. Must be bad blood.

 Once again, life is an experience. I had another bad one. It's all about the money...he's got mine. The regretable part of doing business.   

 Thanks for showing your true colors by not sending the $150.00 I was told I would receive for warranty

 

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#5 REBUTTAL Owner of company

Our side of the story.

AUTHOR: Skip - ()

You failed to follow the policy of our warranty. Never once did you contact us about the problem prior to your decision to have this fixed. Our warranty clearly states that an estimate in writing is to be sent to us prior to making any repairs on the engine. Your decision to handle this your way, and expect to charge us any amount you feel like is not going get you the results you expect. You were a very difficult customer from the day one.

Your over expectations of how this was to be handled are evident in your complaint you posted against us. We do run into customers such as you on occasion and find them near impossible to satisfy. The above retail amount you are demanding will not be paid by us, and had you contacted us in the begining we could have told you an approx. amount we would be willing to pay to fix an oil leak. 

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