• Report: #942387
Complaint Review:

Skyline Publishing

  • Submitted: Mon, September 17, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: dward78 — United States of America
Skyline Publishing
P.O. Box 9014 Peoria, Illinois United States of America

Skyline Publishing Fraud, Scam Peoria Illinois

*UPDATE Employee: Skyline

*Author of original report: Skyline

*UPDATE Employee: Skyline product distribution and BBB rating

*UPDATE Employee: Interesting

*Consumer Comment: Do not deal with them, call Attorney General and BBB.

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This company called and ask to do advertising services in the local city map the were suppose to email me information on what the ad would look like i never recieved it to approve the ad. However skyline still sent an invoice for services that was not aprroved for plus they didn't have proper approval to place the ad needless to say was never printed Skyline is a scam they are a fraud trying to intimdate people into paying them money on services they are not doing.

This report was posted on Ripoff Report on 09/17/2012 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/skyline-publishing/peoria-illinois-61612/skyline-publishing-fraud-scam-peoria-illinois-942387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Skyline Publishing - ()

It is always unfortunate when a company is slanderously made out to be a bad company with no proof or truthful basis. If I were a customer and felt that I was being treated badly or unfairly I would have no problem contacting the company and speaking with them about it instead of going on a website that neither asks for nor requires proof of a legitimate complaint. We urge any customer who has a problem, issue, or complaint with Skyline Publishing to contact us and we would be happy to speak with you about it. If you think you never ordered any advertising we would be glad to get proof that you did or didn't and provide you with the assurance. If you are unhappy with the product let us know what you are unhappy with as we are always looking for ways to improve. If you don't think the guide was distributed, we keep records of all the locations we send the bulk supplies to and can get those for you. Unfortunately these are easy reasons to be upset because as a customer you don't have proof that you purchased the ad, or that it was distributed but we do, so allow us the oppertunity to make things right with you instead of going on here when you are upset and bad mouthing us.


Our contact information is:

Skyline Publishing

P. O. Box 9014

Peoria, IL 61612



309-6924124 FAX



Please have as much information as possible when you call. Ex: Invoice number, name of business, name of publication, etc.

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#2 Author of original report


AUTHOR: dward78 - (United States of America)

Sorry but there was no proof provided to me and on top of that i didn't approve anything i had no legal authority to authorize the approval . So as for this yes SKYLINE is a rip off and yes this company is a fraud i still haven't seen anything form this company. I was told local realtors disturb your publishing when people buy new house interesting i just bought a house never seen any publishing. But thats neither here or there i don't own a business.
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#3 UPDATE Employee

Skyline product distribution and BBB rating

AUTHOR: Chip - (United States of America)

I am an employee of Skyline Publishing and my only job responsibility is to set up distribution for the magazines and maps we produce. I talk with hundreds of businesses (banks, grocery stores, hotels, realtors, etc.), government offices, and libraries all over the country, setting up distribution points, sending out significant quantities of the publications, and reminding each person that I contact that additional copies are always available and are always free. No one is ever asked to pay for these publications and we never send any invoices to these distribution points...EVER.

As for the product itself, we have five high-quality professional laser presses working constantly, printing thousands of magazines and maps every week. I watch boxes and boxes of our product going out daily, delivered to our advertisers and distributions points, picked up at our office by the United States Postal Service. Questions about our postal deliveries should be directed to the Peoria Post Office, who does ALL of our deliveries, all appropriately documented by the USPS.

As for the Better Business Bureau, it is interesting that a supposed "scam," as many of the complaintants call Skyline Publishing, has a rating with the BBB (on a scale of A+ to F) of an "A-". We do business with thousands of business professionals every year and the number of complaints we get is very small when compared to the overall volume of work we contract to complete.

I have been with this company for almost three years, after having owned and published a weekly newspaper for eight years, and was involved in broadcasting for over 30 years prior to that. I am very pleased to write that this is the most professional organization with which I have ever had the pleasure to be associated. We have a qualified staff of graphic artists who create the ads and prepare the publications. Our sales floor is not a "boiler room" and is supervised by a management staff that monitors calls to assure that our salespeople are doing things properly and are truthful in their presentations.

Take the complaints you read about on this and any other website with a grain of salt. As Abraham Lincoln said, "When the law is on your side, argue the law. When the truth is on your side, argue the truth. When neither are on your side...argue, argue, argue!"
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#4 UPDATE Employee


AUTHOR: skylinepub - (USA)

I find it interesting that the people complaining here are people who have recently lost their BBB complaints so I guess they decided to slander Skyline Publishing any way they can. Of course since they lost a complaint with a legitimate agency such as the BBB they had to go to a website that does not validate the claims made against a company so how would anyone know if the complaint is true or not?

Ms. Ward, we provided you with the proof that you did order the advertising and the proof that you were given a proof and you refused to make changes. The BBB sided with us and stated that we did nothing wrong.

Mr. Rutan, I never called you a deadbeat or any other names. As I remember Sir you were the name caller. All I did was provide you with the documentation I had. We have never changed or motified any document or proof we have. We don't need to do that.  If you did not purchase the ad then we never would have an invoice for you. You have paid the second invoice and in your original complaints you were arguing over the first invoice but now you seemed to have changed your story. That does not give much creditbility to you.

In closing, I wish you both the best in your business and I hope you learn some professionalism along the way. If you do what you are supposed to do and pay invoices for purchases you have made then there is no reason to argue and slander companies who are just trying to collect their money owed. I'm sure you appreciate getting paid for services you provide to customers. We do not intimidate anyone. It is simple you want the advertising or you don't. You paid or you didn't. If you don't pay then you are sent to a collection agency and the account is no longer handled in our office. If either of you have proof of any of your claims please provide that but since you don't and the ripoff report does not require proof or validity to claims you will not be providing any. Mr. Rutan the reason you stated for customers not to file a complaint with the BBB is because like you they will lose. The BBB looks at all evidence and makes a knowledgable decision. Good luck to you both.

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#5 Consumer Comment

Do not deal with them, call Attorney General and BBB.

AUTHOR: tired of it - (United States of America)

These people only listen to the Attorney General.  The very first line they wrote to the Attorney General was a lie, so no one is immune.  They will degrade you and call you a non paying piece of trash, many personal attacks by this crew and very whiny.  All paperwork that backs them up is used against You, so keep all correspondences.  (they copy and paste parts to look better but if it is in context has a different meaning.  Contact Ms. S. Boyles at the Attorney General office.  As of September-27-2012 they are deciding whether to have another investigation on them (Skyline).

Even if you do pay up and get a paid in full receipt, a new one will appear in a few years.  You will be called "to stupid to tell the difference in invoice numbers" which is difficult if you never knew of a second one that thier computer generated.  They say "you forgot you did another add with us the following year and it had no changes by you so we printed and you owe us"  If you don't see it, know what they are doing it is difficult to approve and add changes.  There-in lies the next hurdle, Burnstien and Burnstien.   

Skyline is not a member of the BBB but will reply 1 time and send in only part of info, no lies on you just creative whining.  Their replies are unprofessional and offensive.  The BBB will not help but give a documentation of a pattern of deception.

They will create a good add for you (whether you agree to it or Not) but will not distribute.  The distribution is for you and any other poor soles that add with them.  In my town I work for 1 person that advertised in 2009 and am a neighbor of another business owner.  Have spoken with both and Neither one does or will advetize with them Ever again.  Am trying to talk  to others in my county.  They printed an add for me in 2009 that was good but cost me over 200.00 for 1 booklet as they sent no more.  The following year they allegedly put out another add that I didn't approve or even see and Boom-- an invoice appears 2 years later.  There Will Be NO distribution unless You do it Yourself. 
They do use creative wording like "we help you advertise in your local directory like the Chamber and visiting Centers in your area."  They do Not lie just mis lead you--You do the distribution not them as they make it sound.

Contact the Attorney Generals Consumer fraud hotline at 217)782-9243.  They will respond where as the BBB will do little (Skyline is not a member so they can't)  You can look for booklets at local business' as they have to do their own advertising but will be pressed to see any add unless you pay a couple of hundred bucks to view the ONE they send you.  Read more on them on Consumer reviews and get more help.  Send a cease and desist letter to them (they will not accept it) and follow that up with a letter to the A.G.  They will next attempt another ploy in thier arsenal, Burnstien and Burnstien, this is really where the cease and desist will assist as they are the third party to collect from us "deadbeats" as we are called.  Stand up and speak up, I am in my community Now, and will continue till they can no longer dupe small business owners Again. 

If you even speak to these people, you are hooked.  Do no do business with them or just pay up and go on, but they will return in a few years explaining how you are jumping on the hype, slander, and attacking a good family based business.  You are not the bad person, just explaining what Your experiences are.  If they are similar, there IS something to it maybe.

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