Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #486713

Complaint Review: Slap Chop - Internet

  • Submitted:
  • Updated:
  • Reported By: Tex — Gardendale Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • Slap Chop www.slapchop.com Internet United States of America

Slap Chop Slap chop misrespresents the amount of their product as a 2 for 1 19.95 + 7.95 s/h but my card got billed 71.70 Internet

* : Your mistake

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I saw this company's commercial At 6 a.m on 8/27/09. The commercial stated that if you ordered one of their product for $19.95 + 7.95 ship/handling and called immediately, you could get a 2nd one free.  I called the number but the automated salesperson said I had to order a minimum of three.  I didn't want that many so i went to the website. 


The site doesn't allow you to view the product w/out filling out the sales form with a credit card ( i tried to by-pass).  It also doesn't say anything about the 2/for 1 but I input 2 and went to the next screen assuming that I would be allowed to review my order before submitting it.  This was not the case.  I got a couple of pop ups for different products, I clicked no and i got a confirmation for $71.70 (not 27.90) without a review or detailed information.  i called/emailed immediately the customer service information provided on the confirmation page.


Later in the day, i got a call from 201-471-9853 wanting to confirm the order, the credit card and address - I refused to confirm and told the gal i was cancelling the order. 


Today, Aug 28th, my account was billed 71.70.  I called the 877 customer service number and was told it was too late, it had already shipped - although the web says it will take 2-4 weeks.  I told the reps that I spoke to someone yesterday - and was told that the email contact and the person who called from 201 area didn't have the order yet so they could not have cancelled it yesterday (but they had to have the info. if they called me?!?!)


I have been told that once received i can send back - at my expense. 


Bottom line - i should have been more careful, but this company is misrepresenting the sale price of their product: the tv ad doesn't tell you there is a minimum order- neither does the order form online (which you can't get past without a credit card and you aren't able to review your order before they process to a credit card)


Additionally, the tv ad doesn't tell you that you will be charged 7.95 per item.  I was billed 31.80 in shipping that they won't refund - if they refund at all. 


The public needs to know about the practices of this company.    I am posting as much as I can and have contacted the Texas Attorney General in hopes of publicing this sleazy company.

This report was posted on Ripoff Report on 08/28/2009 02:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/slap-chop/internet/slap-chop-slap-chop-misrespresents-the-amount-of-their-product-as-a-2-for-1-1995-795-486713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1

Your mistake

AUTHOR: Robert - (USA)

POSTED: Saturday, August 29, 2009

Your mistake was on the website when you selected 2.  What you should receive is 4 slapchops and 4 graties.


The charges they assessed to you are correct according to their website.


slapchop & graty:  19.95


s&h for slapchop & graty: 7.95


s&h for FREE slapchop & graty:  7.95


Total for ordering ONE:  $35.85  Since you ordered 2, the correct charge is $71.70.  Note that you should receive FOUR slapchops and FOUR graties.


Since they will not refund the s&h fees, I would SELL the second set of slapchops/graties to a friend-that way both of you get 2 sets for the price of one (plus additional s&h.)


Also, the website states this at the bottom of the page;


Offer Details: The Slap Chop is a manual chopper machine that works when you slap the plunger part. Every slap triggers the 3 blades below to chop and cut the food. The more you slap the Slap Chop, the finer the food gets. Today you can get the Slap Chop and Graty for just $19.95 plus $7.95 shipping and handling. But that's not all! You'll also get a 2nd Slap Chop and Graty set for FREE, just pay $7.95 to cover the shipping and handling fee! The Graty for cheese comes with 2 blades, fine and coarse. Place any kind of cheese in the container, turn and press the black top twister and the cheese comes right out for omelets, salads and pasta. The Slap Chop and the Graty for cheese both come with a 3 year warranty and are both dish washer safe


 


 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now