Complaint Review: Sleepys - Sleepy's Mattress Professionals
Sleepys - Sleepy's Mattress Professionals Sleepys Rip off -Wrong delivery. Not ready to exchange it Internet, New Jersey
*Author of original report: no response yet on this report
*UPDATE Employee: Here to assist
I bought a sterns & foster mattress from Sleepys for $2100. I asked for extra firm mattress.They wrote a code for the mattress in the billing. The code will not tell you what you will be getting. They delivered me a medium soft matrtess with a manufacturing defect. Sleepys agreed to exchange another one for same mattress. I called them and told them i have also received a wrong delivery .I need extra firm mattress which is having same cost and asked them to deliver me extra firm but they said it is a comfort exchange and i need to pay $400+delivery charges. I told them that the slesman wrote a incorrect code in the billing.we had couple of discussion with customer service as well as 3 way call with saleman and a supervisor in customer service but they were not ready to give me extra firm wich has same price. I have back pain with this soft mattress and living with it. The customer service was very rude and supervisor was not cooperative at all.
I got rip off and i will tell everyone , pl keep away from this bad company and unprofessional people.
This report was posted on Ripoff Report on 06/01/2010 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sleepys-sleepys-mattress-professionals/internet-new-jersey-07054/sleepys-sleepys-mattress-professionals-sleepys-rip-off-wrong-delivery-not-ready-to-ex-609103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: