My 15 year old daughter was coerced by the sales manager to sign off on removal of our old box-spring & mattress. I am fully disabled, walk with the aid of crutches & a back-brace, had informed the sales manager so, and had agreed to pay for set-up and delivery.
We had made this shopping trip on orders from our landlord, who insisted that my daughter's current mattress & box-spring were causing an unsafe environment. She had observed several TV advertisements and claimed that we could purchase a new set for the one day half price sale with free delivery for as low as $199.99.
When we got to the store, driving in extremely inclement conditions, as I suspected we were told none of this was true, that the sale was over yesterday, and other dishonest sales information. I cut to the chase. I was able to come to an agreement on a purchase, and then she pulled her stunt of getting my daughter to sign off on old furniture removal. I did not realize what my daughter had signed off on. She told her "here you can sign this honey, it doesn't mean anything".
I hold a retail sales licence. Her conduct was completely unprofessional. Their ad was being run. Not a good experience. The only good thing I have to say is that after contacting the divisional sales manager, a chuck, employee#CB2104, he arranged to have things taken care of. I guess this is proof that no matter how bad foolish people attempt to foul things up. Professional people make things happen. I will never shop there again.