Sleepy's Purchased Pillow, none in stock so it was ordered. Pillow delivered, wrong consistency no form or strength to it. Internet

I purchased a pillow from Sleepy's in Enfield, Ct on December 6, 2011.  They did not have one in stock, one  had to be ordered.  I was told a day or two, but delivery date was December 9, 2011 on the receipt.   It was delivered on December 12, 2011.   The packaging was filthy, like being dropped in a muddy puddle.  I opened the package and took out pillow ( it was dry and clean) I touched it and it is very flimsy.  I called the store and they said their was nothing they could do. 

I spent $99.99 for this pillow that I cannot use.  I called customer service and no one answered, recording said they were revamping their system and would be up at noon.  I called today and they still are not available, but did speak with someone who was very defensive and also said their was nothing that could be done. Then I lost my temper.  I am feeling very ripped off.  Their was no offer for a refund or replacement.  It is like if you buy something from them you are stuck with if forever.

I am retired and have a small income.  I have Osteoporises in the advanced stages and must have a pillow that supports my neck as I sleep.

I also purchased a mattress set a year and a half ago for $4,000. , it is beginning to break down, it has a 25 year warrantee, but it must be in perfect condition for anyone to look at it.  It takes my husband and I to move around for a couple of hours to work out the back pain.  

I have also, been told their is nothing that can do.  This is now beyond being reasonable.