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Report: #1096734

Complaint Review: Sleepy's - Select State/Province

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  • Reported By: Bettie — Norfolk Virginia
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  • Sleepy's Select State/Province USA

Sleepy's 700.00 LIE norfolk Virginia

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Mattress retailer 'Sleepy's' sold me a twin memory foam set on Oct 6 2013, as well as pillow and mattress cover - (both overpriced) The salesperson advised me I could return any of these items within 21 days -  I tried the mattress for a week and could not sleep on it but about two hours and would have to move to the sofa.  I hated the pillow - never opened the mattress cover.

I called the salesperson and explained. She then advised I had 30 days to return it  and suggested I try a bit longer- She said if I did return it there would be a 140.00 disposal fee--a new twist--In the meantime I returned the pad and pillow- They would not take the pillow as it was opened - (how do you try it without opening?)  They reluctantly took the pad.  I mentioned I would probably prefer the innerspring type mattress - she said those were going to be more expensive.  My reply was I thought the one I bought was as expensive as I could go.  still no mention of having to exchange.

After trying to make this work another two weeks I  paid someone to load it in my van to return it. The person I spoke to ( a different person from the original salesperson), said they would exchange it -after charging the disposal fee - but not refund my money.  The word ' exchange'  never passed the original sales person's lips. Oh, and he also said  it was a 21 day return limit, not 30.  After all this I am stuck with a matress I can't sleep on and my bank account is minus 650.00.  Sleepy's is definitely asleep when it comes to customer service and the truth.  Once again  Buyer Beware.

This report was posted on Ripoff Report on 11/04/2013 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys/select-stateprovince/sleepys-70000-lie-norfolk-virginia-1096734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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