SLEEPYS 800-MATTRESS .When shopping a mattress, the 1st 2 stores that come to mind are Sleepy's and 800mattress. Not until till you have bargained your heart out after 3 days of calls and show rooms, you find out you are being solicited by the same company. Anyway, I purchased 3 mattresses from Sleepy's. The floor sticker price on my King mattress Serta Anot Plush set is $2,199. They gave it to me for less than that, which was very nice of them. I inquired about their comfort exchange. They told me it will be $399 for the comfort exchange and $89 for a delivery. (Doesn't a comfort exchange mean that they will have to make a delivery anyway, so why deceive the consumers and have two separate fees . I believe that to be redundant. They must think we are fools. They act like used car salesmen. They will say do almost anything to make a sale.
Well, I called customer service to make a comfort exchange, because I wake up with my feet higher than my head and gets me nauseous and they said OK go to the showroom. I went to the showroom and found the mattress I liked better. A Sterns and Foster. The sticker price was lower that the one I had purchased. They are supposed to exchange for equal value or I pay the difference. Their Guarantee and comfort exchange is a big lie. They want to charge me another $1,700 plus the comfort exchange fees 399 and oh yea, "a delivery charge" $89. They are totally dishonest about what they preach. You would not find this out unless you wanted to exchange you mattress. What a bunch of CON Artists. Everyone know you cant lie on a mattress for 15 minutes and say this is the mattress I want for the next 10 years. They ONLY way is to actually sleep on it.
So at the end of the day they are refusing to honor their comfort guarantee