Report: #1270579

Complaint Review: Sling TV, LLC

  • Submitted: Fri, November 27, 2015
  • Updated: Fri, November 27, 2015
  • Reported By: Santhi — Wayne New Jersey USA
  • Sling TV, LLC

    Internet
    USA

Sling TV, LLC A promotion (unable to fully recall the promotion, I think it was no payment for 3 months) was offered by Sling TV for International channel programs and I attempted to signup in May for it. When I entered all details in online and provided credit card information to process it, the transaction failed. I attempted with another email address (mine as well as my husband’s) to determine if that email address worked. Even that didn't work. Internet

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A promotion (unable to fully recall the promotion, I think it was no payment for 3 months) was offered by Sling TV for International channel programs and I attempted to signup in May for it. When I entered all details in online and provided credit card information to process it, the transaction failed. I attempted with another email address (mine as well as my husband’s) to determine if that email address worked. Even that didn't work. Called Customer service and tried to process the transaction. At the end, when nothing worked, the Customer service said, for some reason my email address is not getting the promotion as I was a past customer. At that point, I decided to use Direct Dish option and informed customer service to cancel my account. I didn't realize at that point, my previous attempts with 2 other email addresses also had opened accounts. I didn't know, at this point, I had 3 accounts with Sling TV! I thought the account was cancelled and didn't think about this until I saw in my bank statement in August for $35 Sling TV charge. It appears the promotion was applied for 3 months no billing and from August I was being charged. I called Sling TV and asked them to cancel. In Sep billing, I didn't see any charges in bank statement and assumed everything was ok. I also have a linked credit card with bank account. It appears, when the transactions failed in my attempts, I had used the linked credit card for the other two failed attempts. In my credit card statements, I noticed 2 charges each month, from the month of August. Unfortunately, I didn't see the credit card statements in online (since I signed up for online statement) until today 11/27/15. I had been charged $35 twice, each month. So, from Aug, $70 had been charged to my card - with no pre-notification to my email address on record about such charges. When I called customer service, I was only criticized for using multiple email addresses to sign up and no apologies for charging me multiple times. They also claimed, one of the accounts had misspelled email address. It is very wrong for the company to keep charging with no notification about the billing. The company did not bother to assist by crediting the duplicated charges. The company supervisor also didn't make any attempt to understand the issue. At this point, I am told the accounts are cancelled. I would not know until I see next month credit card statement. I have also contacted my credit card company and disputed the charges since August. 

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This report was posted on Ripoff Report on 11/27/2015 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sling-tv-llc/internet/sling-tv-llc-a-promotion-unable-to-fully-recall-the-promotion-i-think-it-was-no-paymen-1270579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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