Report: #1233746

Complaint Review: Ripoff Report | SlipDoctors Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SlipDoctors offers the widest range of traction improvement products found in the industry. SlipDoctors’ dealers and chemist work together to develop the most effective and safest solutions to improve traction on ANY surface. Customers can improve safety and help prevent slip-fall accidents in your home, bathtub, shower, kitchen, restaurant, hotel, or anywhere. STOP ACCIDENTS BEFORE THEY HAPPEN!

  • Submitted: Fri, June 05, 2015
  • Updated: Mon, August 07, 2017
  • Reported By: Kathy — Valley Park Missouri USA
  • SlipDoctors Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SlipDoctors offers the widest range of traction improvement products found in the industry. SlipDoctors’ dealers and chemist work together to develop the most effective and safest solutions to improve traction on ANY surface. Customers can improve safety and help prevent slip-fall accidents in your home, bathtub, shower, kitchen, restaurant, hotel, or anywhere. STOP ACCIDENTS BEFORE THEY HAPPEN!
    3440 Sojourn Drive Suite 290
    Carrollton, Texas
    USA

SlipDoctors RECOMMENDED Verified TRUSTED Business REVIEW: SlipDoctors clients feel safe, confident, & secure when doing business with. They are dedicated to 100% client satisfaction, exceptional client experiences, & success.
*UPDATE: SlipDoctors pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. SlipDoctors recognized by Ripoff Report Verified™ as a safe business service.

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SlipDoctors for its full commitment to quality customer service.

Ripoff Report's discussions with SlipDoctors have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SlipDoctors listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SlipDoctors's owner, Greg Cohen, has informed us that his personal philosophy is that his clients success is the heart of the business. As a successful businessman, Mr. [continued below]....
..... Cohen feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Cohen hopes to maintain SlipDoctors as a successful enterprise both now and for many years to come. Another top executive told us that Mr. Cohen's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

Additionally, they say this, "We are one of the top agencies for helping businesses with Slip and Fall issues. We are recognized all over the world with top products."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "SlipDoctors truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

SlipDoctors is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Greg Cohen during an onsite inspection held by a third party verification company with no biases towards SlipDoctors.

Slip Doctors is a safety company that manufactures a wide variety of different types of products to make areas safer. They manufacture a variety of products, but their main focus is surfaces that can become slippery. Greg Cohen stated the following about his company, "we focus a lot of time and attention on slippery floors such as bathtubs, showers, pool decks, really any type of surface that can get slippery especially in wet conditions...we have expanded the product line into other safety related items such as grab bars, adhesive tapes, coatings, chemicals, right now we have around 300 different skews of products, but they're all products we manufacture ourselves." Slip Doctors provides these services to residential home and large corporations including the US Army and Department of Labor.

Leads for Slip Doctors through several different avenues including online marketing and customer referrals. They additionally receive referrals from trade shows and insurance companies. Potential clients typically reach out after they have had an incident with a slippery surface and are in a severe need of assistance. From this point Slip Doctor will send out an installer to get an accurate assessment of how to treat the problem, "they might be aware of the problem but haven't researched exactly what to do about it. Out installers will go meet with them, and they'll demo products, just by doing one or two square feet, showing them the before and after on their surface, and then providing a proposal to apply the product and schedule the job."



CUSTOMER CARE & COMPLAINT RESOLUTION – SLIPDOCTORS

During the on-site interview, Mr. Cohen was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Cohen expressed that they very rarely have complaints against their company, but things can slip through the cracks. Complaints have been made when customers have been shipped the wrong type of product, or if a product fails. In order to resolve these situations, "we do carry a warranty, and we are happy to replace the product, and give them a little bit better instructions...sometimes our customers haven’t had experience putting down products onto the surface before and it might require a little bit more attention." He additionally stated, "we do have customer service reps, as well as myself, who field those calls on a regular basis, and we try to turn every customer into a…I call it a '5-star customer', or a satisfied customer."

When asked to comment on complaints posted on Ripoff Report's website Mr. Cohen expressed that there was an issue with a client who installed their products, "she claimed she installed one of our products on her own bath tub and after a period of 3-4 months, the product started to I guess come off. I discussed with her proper application instructions and She was not happy and she wouldn’t let it go and to the point, she decided to rant and rave and have a dispute on a 3rd party website such as Ripoff Report. I have even responded several times on the Ripoff Report, trying to work with her, send her additional instructions, which she never agreed to." In order to further assure future and current clients, "we have several certifications behind our products. One of them that we have worked really hard on is a USDA equivalent so our products are approved to be used in and around food prep areas. That’s on our website. We just go approved by health Canada as well. That’s also on our website. As far as individual credentials, I am what is called a walkway auditor certificate holder. I have taken several other classes that have given, built my resume to be an expert witness in slip and fall situations I routinely get asked by large corporations to do risk assessments including been asked on several occasions to speak in slip and fall litigation to help decipher whether the surface was deemed safe or unsafe."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Cohen stated, "we’re constantly trying to be more not only more efficient but a better company. We are always enhancing instructions, we have revitalized all of our technical data sheets, our MSDS Documents, our instructions to make sure that when people use our products, they’re using correctly. We are having enhancements in training, such as online video trainings that are very comprehensive that our installers can access on a regular basis. We continue to broaden our training curriculum and reevaluate it to see if we can make and expand on certain sections. One thing is feedback is very important to us, we always ask for feedback from our trained installers or from our customers. A lot of times we get 5-star feedback and how much they love us and how great the products work, but we certainly do zone in on critiques and changes that need to be made to this program on an ongoing basis. We come out with a new training manual every 3 months. So that is constantly revisited and tweaked. But really feedback, feedback from the customer is very important to us."

Slip Doctors is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "You know Ripoff Report is a wonderful platform for individuals to really voice their opinion to really share their experiences with whatever customers that are working with companies. It’s a great platform cause not only are they able to vent and discuss this, but then the employer or the company can respond in a professional way. Those are if Companies need to constantly monitor feedback from their customers and hopefully, it can be done in a very structured way to get the issues resolved. So, it’s been around for a long time and I think it’s a great tool that a lot of individuals use to kind of see both sides of the coin where they might be reading a lot of positive feedbacks but they also want to know what are the things they might want to be concerned with later on down the road and it’s a good platform to certainly get that information."



SLIPDOCTORS – STATEMENT FROM THE PRESIDENT – GREG COHEN

" We are the top company for helping people stay on their feet. With us, you'll always receive great products designed for the specific surface. Please take time to review our site, learn about some of our products and understand our history, and receive answers to some of your questions.

SlipDoctors's team have expressed that they feel very confident doing their job. SlipDoctors takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. SlipDoctors is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that SlipDoctors's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SLIPDOCTORS

SlipDoctors recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SlipDoctors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Greg Cohen, Ripoff Report is convinced that SlipDoctors is committed to quality delivery of services resulting in total client satisfaction.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SlipDoctors meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Slip Doctors Carrollton Texas

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM SLIPDOCTORS:


Claims products do not work. I am still waiting to see pictures of the product failures. She claims she has responded to see if it does work and no response


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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Late last year my husband and I decided that we wanted to start our own business.  We looked at many franchise opportunities and decided that we wanted to get into the business of non-slip surface treatments, in particularly, treating tubs, showers, and bathroom floors for senior citizens.


We looked at both Sure Step and Slip Doctors.  Roger at Sure Step informed us that the treatments they had would only adhere to ceramic tubs, not fiberglass.  When I spoke with Greg at Slip Doctors, he assured us that their products would adhere to any type tub or shower, including fiberglass.  With that information, we chose to go with Slip Doctors.


From day one I questioned our decision.  We drove all the way to Texas for training and a tour of the "National Floor Institute" facility.  I should have known something was wrong then.  We never even got to actually treat a tub or floor (we were shown some videos and then Greg demo'd the product on a little piece of tile, handed us one and said for us to do what he did, which was take a paintbrush and brush the product on).  The "Institute" was in a building that also housed some kind of leather coats, and the kid that showed us around (young man with less motivation than the kids at the McD's drive thru window) spent more time trying to sell us a coat than actually explaining the little pieces of equipment they had lying around.


Anyway, I, being the eternal optimist and my husband being the long-suffering gentleman who wants to make his wife happy, returned home and waited for our products to arrive.  In the meantime, I diligently studied the manuals I was sent and watched the videos on Slip Doctors website to prepare to start treating.


Okay, here's the bottom-line.  The products do not work.  We treated about a dozen tubs and showers.  Followed the instructions by the letter and within 3 months the treatment wore off.  This happened to our own tubs at home (I actually slipped and fell in my own shower after treatment).  I felt as if it were my fault and I had done something wrong in the application, so again I studied, retreated for free and again the product wore off.  So now we give refunds to all our customers.


Granted I waited until I made 2 attempts to treat, out of my own stubbornness, but I then emailed and called Greg, very upset.  I left a few voicemails and he left me a voicemail.  When we finally spoke, he, as expected, pointed the finger at me, that I was not following directions. I explained what I did and he started asking me how I cleaned the tubs.  Well, I scrubbed them as per instructions with a heavy duty cleaner to remove all soap and scum, let them try completely, and let the treatment cure not only the recommended 24 hrs but an additional 24.


Through all of this, Greg just kept implying that I was doing something wrong.  He kept asking how I cleaned the tubs, never offering a solution or reason as to why the product failed.  He would only say that there was a problem with the adhesion.  At this point I asked, "If cleaning didn't make the product adhere, then what could we do?  Sandblast or sand the tub?"  And guess what???  He said, "Why yes, you are supposed to sand the tub!!"  Now this is the first time we had ever been told that; it wasn't in the Texas training, in the manuals, or on the videos on the website (I have a sneaking suspicion that it might be now, after we had this discussion).  Of course, he "couldn't remember" if we discussed this in training and insists that it was the in the training materials, which it is not in the material I received.


Had I known this treatment would involve sanding peoples' tubs and showers I would never have agreed to it.  For our own benefit, my husband and I are going to sand our own tub just to see if it really works, which I doubt.  We were told the product would adhere to any tub or shower, it says so rigtht on the bottle.  I don't appreciate being lied to just to get the sale.  My hope is that anyone considering Slip Doctors to do business with reconsiders.  They are alot more "Slippery" than meets the eye.

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
3Consumer
6Employee/Owner

#1 UPDATE Employee

Pictures of Jobs

AUTHOR: John Parker - (United States)

Check out these pictures from the jobs we did!  Very happy customer.

 

 

 

 

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#2 REBUTTAL Owner of company

Video Review

AUTHOR: SlipDoctors Corporate - (USA)

See video response.

 

https://youtu.be/MeokyHEQhFU

 

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#3 REBUTTAL Owner of company

Video Review

AUTHOR: SlipDoctors Corporate - (USA)

Check out the latest video review

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#4 Consumer Comment

Concerned with Kathy

AUTHOR: Steven - (USA)

I was very interested in the opportunity that I decided to called to talk to Kathy as well.  It was amazing she though I was out to get her and was very defensive from the moment we got on the phone.  At several points I thought of hanging up the phone on her since I was not getting anywhere and was wasting my time.  I was informed from her that she has not performed any applications for anyone.  She finally told me she was paid to write this review by another company.  It is amazing what people will do for money.  At one point in the call she became very billeregent.  I think she was either on heavy medication or had been drinkning.  By the end of the conversation she, which i tried to maintain calmness she finally hung up the phone with me before saying "$CreW U".  Wow.  She also mentioed BOA (((Redacted))) and her credict card number to move over the phone too with social of (((Redacted))).  Crazy stuff with her.

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#5 REBUTTAL Owner of company

Development - Response

AUTHOR: SlipDoctors Corporate - (USA)

Kathy-

It seems your story and concerns keep changing.  After trying to read and decipher your story a few times I have come to a couple conclusions. 

  1. Possibly one of our competitors or someone who has read this discussion found your cell phone number below and started playing games with you.  We are in a highly competitive industry and have competitors who have done similar rouses before.   They have also made false claims about suing us or stealing their formula, which is also untrue.  I know you have been in continuing contact with some of them.  Please send me your text exchanges so we can assist and figure out who is behind this exchange.  I also trust the local authorities will also assist in the process.
  2. It does sound like you are exposed to many stressful issues.  I also find it very odd when you called the 202 area code number and got a recording with my name and then your sister immediately called and got a different VM or number.  You might want to check your phone records as well.  I do know you have my cell phone number, which is a Dallas area code, since we continue to have many conversations with you and your family over the last few months. 

In the future, please directly contact us via email or phone in a calm manner, preferred without “curse words or nasty remarks” instead of continuing to make claims on a website.  You might get more accomplished.  

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#6 Author of original report

Unbelievable Development

AUTHOR: - ()

As of today, I have now had to file a complaint with my local sheriff's office and the Attorney General of Missouri.  Recently I have been receiving harrassing text messages at all hours of the day and night from a 202 area-code, which is Washington, D.C.. I googled the area code and saw where there were multiple scam artists working from this region, so I figured it was just that.

At first I asked the unknown person to identify themself or stop texting me.  They did not.  Sporatically, the messages kept coming and I contacted my local sheriff to file a report.  Although I was told not to engage, I was having a terrible day on Saturday and unfortunately I allowed the perpetrator to get to me. I did angrily engage them.  After much banter back and forth, and I will admit some pretty nasty remarks from me, I felt like this person and myself had exhausted our communication and it was clear we would not continue this non-sense. So the texting ceased on Saturday afternoon and I figured it was over. I have to admit, I don't know why I didn't just dial the number to find out who was doing this to me. 

Sunday afternoon I received another message to which I responded "I can't believe this is continuing". Add a few curse words in there, as well.  I don't know why, I guess I just was so sick and tired, I picked up the phone and dialed the number.  I really expected to get a foreign national on the other end, threatening me with some sort of debt collection fairy tale.  What I got was the voicemail of Greg Cohen.  I was so shocked I dropped the phone.  I figured I had made a mistake in dialing, so I redialed and again, Greg Cohen.  This time I hung up and asked my sister to dial back.  Immediately the voicemail message was changed to one of those "Yeah, Hi, you know what to do" messages.  We tried again, same thing.

Personally, I find this sick and disgusting and scary.  Judge for yourself.  And if anyone tries to deny this happened, I have the complaints filed, along with all of the saved text messages.  At this point, I feel threatened and scared.

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#7 Consumer Comment

Discussion with Kathy

AUTHOR: Kathy - (USA)

I called and talked with Kathy the other day.  She seems not only upset with them but also our country for allowing this to happen to her.  She has some personal issues she is taking care of.  It seems from our conversation she went on many detailed discussions with the relationship with her family members and how her illness has effective her life.  She went on to give me detailed information to post on here such as bank information and social security information.  I do not see the relevance but I am honoring her request.  Social Secutiry number is (((Redacted))).  Bank information is Bank of American account number (((Redacted))).  It seems she is also trying to catch others who have taken fraud from her in the past and has failed.  Her DOB is 05/74/(((Redacted))) and credit card information is (((Redacted))) exp 12/2012.  If you have use for this informatino and my discussions please contact me as well.  It appears the arguments are invalid and I have no idea what to do at this point.  I wish her the best of luck and hope her life continues to move forward in the direction she plans.  With this illness you can only wish for the best but her mental capaciity has dimished to the point of non-recovers.  Please send her care and hopes to help. 

 

Kathy

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#8 REBUTTAL Owner of company

Finally Resolution!

AUTHOR: SlipDoctors Corporate - (USA)

I guess the final resolution is that Kathy still refuses to apply the product per our suggestions.  She does not want to go and visit actual installations.  She is now solely focused on the documentation and contracts we both agreed over one year ago. All paper work and disclosures were properly documented per FTC requirements, so this will be another "wild goose chase" for her.

I have included some recent testimonials from other installers and they are consistently getting work with very happy customers.  Here is one from today!  7-20-2015

I did that restaurant job last night using the Deck-o-Grip on his marble floors. It came out great!  I'm not sure if they will be sent in order as the job was done perfectly, but the slip meter pictures are as follows: wet test before treatment= 0.0 wet test after treatment= .65.   The letter your team provided from the Tile Counil really helped my case!  My customer is extremely happy!

 

If you have any questions please discuss with SlipDoctors as well. 

Greg Cohen

972-999-9998 ext 222 

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#9 Author of original report

No resolution as of this point

AUTHOR: - ()

My husband and I have still not reached a resolution with Slip Doctors.  I've received many responses to my posting from folks who are wishing to discuss my experience.  I can only say that at this time we still have not had any proof regarding the efficacy or use of these products.  Not one "successful distributor" has agreed to allow us to view a completed project.  We've been offered to go along and watch an application at our expense, but no, we have not viewed one successful application.

At this point, it has been pointed out to us that we were not given the necessary documents that the FTC requires before making a decision on any business opportunity, namely the DISCLOSURE OF IMPORTANT INFORMATION ABOUT BUSINESS OPPORTUNITY Required by the Federal Trade Commission, Rule 16 C.F.R. Part 437 and have been advised to file a claim with the FTC to request a refund of our investment, plus costs and damages, along with filing with the Missouri and Texas attorney generals offices.

I will keep everyone posted.

Thanks,

Kathy

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#10 REBUTTAL Owner of company

Kathy refuses to work with us

AUTHOR: Corporate - (USA)

Kathy-

 

After 10+ conversations and dozens of emails with you and your husband and your discussions with several of our installer network it appears you still refuse to take our advice and our installer advice on making it right for the customer. Unfortunately I cannot help those who cannot help themselves.  This appears to be your fist job treating your own shower.  You noted above you would try sanding the tub as indicated above.  This is also instructed by the tub manufacture with a link provided below and normal in all type of restore and refinishing project. 

Kohler Fiberglass Tub – Knowledge Base

helptopics.us.kohler.com/link/portal/5641/5712/Article/1804/Lithocast-Removing-Minor-Scratches

We continue to work with all our installers every day.  If you are interested in helping facilities please contact us to discuss this post.  We have over a 99.9% satisfaction rate and installers all across the world.  There is a reason why major companies continue to choose us.  We set the bar high and results need to be delivered.  I look forward to resolving this with Kathy and any other challenge we face. 

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#11 Author of original report

Still No Satisfaaction

AUTHOR: - ()

We continue to go back and forth with Greg Cohen and Slip Doctors.  Greg refuses to admit that my husband and I were misled.  He talks in circles and sends us on wild goose chases to contact "successful providers" who either have not treated tubs or won't allow us to view the "sucessful" treatments they have applied.  He insists he gave my husband and myself instructions on sanding or roughing up the surfaces we are to treat, when our marketing materials, taken directly from the Slip Doctors marketing materials, states that we will treat any surface without altering the appearance of that surface.  Now how can you do that if you are sanding the bottom of the bathtubs and showers.  Do you honestly think we would have forgotten something like that?  Greg says we have.  At first he said he may have told us, then he said he probably told us, now he says he definitely told us.  What do you thing of that, I ask????

My health has taken a nose-dive from the stress my family is under.  My continued advice is "Never Ever Do Business with this Company, Slip Doctors, or their owner, Greg Cohen."

If anyone needs to speak with us directly feel free to contact me.  636-633-2748.

Kathy  St. Louis, Missouri

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#12 REBUTTAL Owner of company

Training and much more offered

AUTHOR: Greg Cohen - (USA)

Kathy-

I am sorry it has come to this point with you to actively post on a website with your frustrations.  We pride ourselves on outstanding customer service and in the 7 years of doing business this is one of the only times we are unable to make a customer satisfied. 

Regarding your application, it is common that coatings can fail if the surface if preparation is not done properly or installed in the incorrect environment.  I do take full responsibility on this matter.  I did not show you in training how to sand a fiberglass bathtub prior to application but we always discuss adhesion and sanding surfaces in the demonstration.  In the future trainings we will incorporate this into our product demonstrations.  In training we normally focus on the Industry with NFSI, standards, sales, and professionalism.  We have over 30 products now and we demonstrate the most important ones in training and encourage everyone to test at their own house before entering the market place. 

In looking through my notes it appears it has been about a year since our last conversation.  We normally talk with our installers almost every week.  If it has been that long since our last discussion I encourage your call before your first application.

Kathy, I do wish after the first failed attempt you would have called our offices immediately before reapplying the same way and expecting different results, as you said “your own stubbornness”.  All of our products at some point have not performed as we have hoped.  This is why we have a technical team at your disposal, including myself.  Dealing with professional coatings and high end applications there can always be issues which can unforeseen.  We are here to help, but calling in a threating, “very upset” manner was a great surprise to us.  We need to discuss in detail the application method, tools used, dry time, cleaners used and much more to determine where the failure was.  

The product you have used have been successfully installed in over 20,000 fiberglass bathtubs around the world.  You are correct, the instructions are not shown in detail on the bottle, but were included in your user manual and on our dealer section on our website.  Our products are even endorsed by the PBRA (Professional Bath Refinishers Association).  I personally have this product down for over 2 years at my own house with excellent results.

I have included some other links for you to review about sanding and properly preparing a fiberglass bathtub before coatings go down.  I encourage you to not give up, but try again.  Seeing that it last 3 months tells me that it was working but did not have the proper adhesion to stand behind our 2 year warranty.  The product you are working with is my favorite products we manufacture, especially since dry times are 4 hours.  Everyone has experienced a bad applications before.  What has stood out is that I learn from my mistakes, approach it differently and make it right for my customer, installer, or provider.  It is important you have the same level of professionalism as well.

Regarding your failed application here is a link for some additional background information regarding coatings.  This is direct from Sherwin Williams and DIY websites:

http://protective.sherwin-williams.com/tools/surface-preparation-guide/

Coating integrity and service life will be reduced because of improperly prepared surfaces.  As high as 80% of all coating failures can be directly attributed to inadequate surface preparation that affects coating adhesion.  Selection and implementation of the proper surface preparation ensures coating adhesion to the substrate and prolongs the service life of the coating system. 

Washing with an abrasive cleanser will clean and…..or wash thoroughly and dull by sanding.

http://www.doityourself.com/stry/how-to-refinish-a-fiberglass-bathtub#b

NFSI - National Floor Safety Institute

The NFSI fundraiser you mentioned was for Joyful Heart Foundation.  NFSI, at that time, was housing and selling leather jackets for $20 to raise money for an organization for battered women which were donated to them.  The NFSI technician professionally displayed many meters for demonstration including English XL, James Machine, GS1, Instron, and BOT-3000.  Most people are very impressed with meeting the NFSI team and seeing the lab.  I am sorry we fell short here.  If I remember correctly, at the time of training you said you were very impressed.  I am uncertain what has changed your mind with them since many insurance companies serve on their board of directors and help fund the facility.  I even noticed you were signing your emails as a “Proud Member of NFSI”.  I happen to endorse the organization very strongly and stand behind their work.  We even serve on their B101 committee including the subcommittee of ANSI B101.4 which is assigned with the task of writing a wet barefoot standard to be used in bathtub or pool decks.  We are meeting with large bathtub manufactures to ensure safety is communicated at every level.

Once again, I am sorry for our failure of training and your one failed application, but do not give up on this system.  We were not trying to “lie to you” and we pride ourselves on being very truthful up front on all ends.  We have many successful installers across the world and if you want to perform in the same manner you will need to discuss how to approach it in a matter very professional.  I encourage you to talk directly with them, myself or continue to do the research appropriately to ensure better success.  You are always welcome to reach me at extension 222 at any time.  I look forward to an update with your applications.

If you are interested in our system and want to help business protect themselves and offer a high quality line of manufacture direct anti-slip products then please feel free to discuss this post directly to me.  The poster is a one-time failed occurrence.  I welcome all calls anywhere in the world and look forward to having a very successful trained network of safety professionals around the world passionate in making the world a little safer. 

Respectfully,

Greg Cohen

President

888-436-5404 ext 222

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