• Report: #608499
Complaint Review:

SLM Financial a Sallie Mae company

  • Submitted: Sun, May 30, 2010
  • Updated: Sun, May 30, 2010

  • Reported By: karen — westfield Massachusetts Virgin Islands (US)
SLM Financial a Sallie Mae company
300 continental drive, 1 south wilkes-barre, Pennsylvania United States of America

SLM Financial a Sallie Mae company sallie mae accepted double payments but did not apply one cent toward their over inflated interest rates. This went on for an entire year I made several attempts to call the only telephone # provided but got a b wilkes-barre, Pennsylvania

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

    I hired castle windows which was my first mistake. They send a smooth talking sales guy to your home who promises you the world on a silver platter. The BEST windows, the best deal, the best warrantys etc...  I gave a deposit of 11 hundred dollars which left roughly a little under 3 grand to pay. I told the sales guy that I wanted to use my home equity line of credit but inquired as to who did their financing in case I might get a better interest rate.  He told me they dealt with several different institutions and since I have strong credit I would get the best deal available.  What a joke!!  They deal with SLM/sallie mae only.

After telling him to not submit anything untill I had investigated my options I received a payment book from SLM financial with no info on what my interest rate is or how long I will be paying. My payments are about $67.00/month. I decided to double up to get it payed off since all attempts to reach them were futlle.  I payed a full 12 months in this manner, strict instructions tell you not to send a payment without a coupon.  After the 12 month coupon book ran out I waited for another.  It never showed up untill may (my last payment had been in december). 

Now my payment slips are coming monthly.  There is also still a balance of over 3 thousand dollars. Pretty amazing that my balance is increasing after paying in 12 hundred dollars.  In tiny letters in an inconspicuous spot their is a sentence explaining that if you want money applied to principle you must mail it to this address.  Of course different from the norm. This whole experience with both castle windows and SLM have left me disgusted with large business'. Many more issues have transpired but it would require the writing of a novel. Suffice to say DO NOT HIRE CASTLE WINDOWS AND DO NOT BORROW MONEY FROM SLM/SALLIE MAE.  You will save yourself a lot of trouble and quite possibly your sanity!!

This report was posted on Ripoff Report on 05/30/2010 02:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/slm-financial-a-sallie-mae-company/wilkes-barre-pennsylvania-18773-4400/slm-financial-a-sallie-mae-company-sallie-mae-accepted-double-payments-but-did-not-apply-o-608499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on SLM Financial a Sallie Mae company

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?