Report: #1062245

Complaint Review: SM Design Studio

  • Submitted: Wed, June 26, 2013
  • Updated: Wed, June 26, 2013
  • Reported By: Ronald T. — Pheonix Arizona
  • SM Design Studio
    6121 Santa Monica Blvd
    Hollywood, California

SM Design Studio AKA SM Design is Ciplex Scam artist Ciplex masks itself as SM Design Hollywood California

*REBUTTAL Owner of company: Hello Ronald

*Author of original report: Response to SMDesign Studio & Ciplex response

*REBUTTAL Owner of company: Homework done bad

Show customers why they should trust your business over your competitors...

The infamous Ciplex has created a new web identity SM Design to hide from the bad reputation it has been given online and by consumers and employees. Beware of doing business with SM Design studios as they call themselves. They are the very same Ciplex that has ripped off and scammed so many others. All you have to do is look at the portfolio of SM Design and you will see the same projects. 

They don't list the address for SM Design, but the site does show Serbia as the outsource location of their work. Ciplex has tried to assure the public through other scam reports which were reported that they didn't outsource their projects, but as you can see by SM Design of Serbia they do.

Google" target="_blank">Ripoff Report Ciplex or scam Ciplex which is in the link as list of all the companies and people that have reported against them. 

SM Design proclaims to be Los Angeles Magento Developers, but they are Ciplex.

Call any of the companies in their portfolio and ask how it was dealing with them.

Link to Ciplex other ripoff report claims now SM Design. 

Do your homework before committing to them and hopefully you found this report a help.

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This report was posted on Ripoff Report on 06/26/2013 10:32 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Hello Ronald

AUTHOR: SMDesign Studio - ()

If you paid $50k for web site I guess you are ripped off and understand why you are pissed off! But I have no idea why are you mentioning SMDesign all the time? Did you pay something to us? Did you ever contacted us?

You are writing completely anonymously complete allegation. I tried to explain things to you, but for $50k I guess that nothing I say will come trough. So, as much as I am concern, you are free to write whatever you want. If it will be easier to you after that, I am willing to help you out this way.

Since you have never been our client, future responses from SMDesign Studio you can get after introducing your self with name and last name as well as website URL. This scam reviews are little too much. I am not saying you are ruing our business because we don't have clients like you, but responding to your frustration is odd since IT HAS NOTHING to do with SMDesign Studio.

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#2 Author of original report

Response to SMDesign Studio & Ciplex response

AUTHOR: Ronald T. - ()

My homework was done perfectly sir. All one has to do is look at the portfolio of both companies and see the same projects. See the links here:

Clay Lacey jets



One Bag at a time

These are all Ciplex projects...

Now look through the portfolio here

Clay Lacey - again

I see you have moved some projects off of Ciplex now and placed on SMdesign, I guess to boost the portfolio, but this wasn't work done by SMdesign. So it's a misrepresenation to the customers / clients. 

Good designers yes, bad developers and overdo projects leads to pissed of clients.

The work is overcharged and always upwards of $50k or more when you can get the same work for half that with other local companies. Maybe this extra money is needed to pay people to write all the reviews. 

People don't write positive reviews unless they're asked to and then these aren't the companies you want to here from, you want to hear from the disatisfied clients, because they're the ones who will offer the truth to their experience. 

The point of this rebutal was to point out that Ciplex a Magento development agency is making itself as SMDesign Studio. 

The Address of SMDesign is in the Canterburry Apartments in Culver City, going to guess an employee of Ciplex apartment. Why would you operate out of an apartment building if you're a professional web design and Magento development company?

You charge all that money and don't have an office space? Evem Ciplex has an office space.

The extensions offered on are built with client money from client projects. 


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#3 REBUTTAL Owner of company

Homework done bad

AUTHOR: SMDesign Studio - ()

Hello Ronald T.


It looks like Ciplex really ripped you off and that you are very anxious about it. I completely understand your feelings and I am very sorry to hear that. But in you anger you forgot to do your homework properly and placed here a lot of wrong information that can mislead readers of you anger.


SMDesign Studio is not Ciplex, simple as that. We worked with Ciplex on some projects as you can see from our portfolio, but there you will find other project we worked with/for other companies in Chicago, Los Angeles and New York. Our portfolio is quite big and we couldn't put all sites on web page but feel free to contact us and we'll be glad to send you a full list. But yes, some of the best we did with Ciplex and I think that's the reason you got wrong impression. 


SMDesign is great Magento development team, simple as that. If you did your research properly you could find ExtensionsMall (   ) as part of SMDesign Studio, in fact brand of SMD Studio for Magento extensions development. Further more, you could find us on Magento's site and read all five star reviews posted in the last three years. I'll help you, here is the link:

Be sure to click on Review tab and read all glory reviews we received from our REAL customers. Don't get me wrong I emphasized "Real" but all reviews are written from people we worked with and not like you who have issues with some other company. So, if you want to have Magento store and feel like all 100+ reviewers on Magento site, contact us right now!


How you can contact us? Definitely not on Ciplex's phone number and definitely not in Santa Monica as you wrote our address making this silly post. Again, you had to do your homework and look at our website, there are two phone numbers...Further, you could search on Google map, we are listed there also..Further more, you can search on Google for all our social pages, FB, Twitter, Google+, Yelp... We can't be everywhere but we are doing our best to spread a good word about us. And our Magento skils.


Finally, Ronald T. - no hard feelings. I am really sorry you had bad experience and I don't take you complains personally.

You just posted this on the wrong wall.
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