Complaint Review: Smart One Energy LLC
Smart One Energy LLC Tricked my wife into unwittingly switching our Gas service!!! Wesley Hills, New York
*Consumer Suggestion: Not an employee
*Consumer Comment: Smart One Energy Ripoff Correct
*Consumer Comment: I am not an employee
*Consumer Comment: I Do Not Work For Smart One
*Consumer Comment: While I normally hate the whole "you must be working for the company" thing...
*General Comment: eh
*Consumer Comment: Please keep this civil
*General Comment: here's what i did
*Consumer Comment: Response to Reporter's Comments on My Rebuttal
*Consumer Comment: Great Experience
*Author of original report: Glad your experience was better
*Consumer Comment: My Experience was Totally Different
This time; however, the person Identified himself as a Washington Gas representative (our Gas service is with Washington Gas), and asked my wife to sign up for some sort of deregulation promotion. My wife says that she didn't fully understand what the person wanted (heavily accented english) and thought that she was speaking to someone from Washington Gas.
She says that when asked, she gave the "Washington Gas" representative (was actually someone from Smart One Energy LLC) our account number for some sort of deragulation promorion that would save us money on our gas bill (I told my wife afterward to NEVER give out account info!). Apparantly, she was tricked into agreeing to something with the person proclaiming to be from Washington Gas.
Today (Dec 23) I received a letter from Washington Gas informing me that Smart One Energy LLC would be my new natural gas provider (effective January 1, 2012). I tried numerous times at 5:00 pm today (Friday, DEC 23rd) to contact Smart One Energy LLC customer service (or ANYONE at Smart One Energy LLC ), via their customer service line: 1-888-363-4976. Each time, I was re-routed to the company voice-mail (even though the Smart One Energy LLC website lists customer service hours until 6 pm on Fridays).
So, I called Washington Gas to try and understand HOW another company had somehow changed our Gas Service without a proper authorization or contract. Washington Gas told me that they couldn't do anything, as the new contract is with Smart One Energy LLC (but they were at least able to give me the new contract number that someone at Smart One Energy LLC tricked my wife into authorizing without proper consent).
I want Smart One Energy LLC to cancel whatever verbal-agreement contract that they tricked my wife into over the phone, and switch my Gas service provider contract BACK to Washington Gas! ( I did not authorize a switch from Washington Gas to a new contract with Smart One Energy LLC -- and if my wife did, she did so unknowingly, and against her will). Judging by the poor customer service... I wouldn't WANT Smart One Energy LLC providing me with ANY service!
This report was posted on Ripoff Report on 12/23/2011 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/smart-one-energy-llc/wesley-hills-new-york-10952/smart-one-energy-llc-tricked-my-wife-into-unwittingly-switching-our-gas-service-wesley-813331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: