• Report: #898340
Complaint Review:

Smart Shoppers Savings Club

  • Submitted: Sat, June 16, 2012
  • Updated: Sat, June 16, 2012

  • Reported By: NotHappy — ] United States of America
Smart Shoppers Savings Club
4010 W 86th St, Ste D Indianapolis, Indiana United States of America

Smart Shoppers Savings Club The Smart Shopper Savings Fraudulent $103.00 charge from The Smart Shoppers Savings Club Indianapolis, Indiana

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Apparently, it's not $3.95 for the trail and every week after that. The representative I talked to today said I would be charged $64.00 on July 12th if I wanted to keep the service. No where in the Terms of Service was this information listed. It's like they make up rules as they go along. That doesn't work. I was still willing to give the service a try for a month. The rep said I would be charged $2.97 (A discount from the regular rate of $3.95) for the second week and that she would send me her number, the voucher and confirmation of payment to my email address. I never received any of that. I did receive THREE charges of $34.50. I thought that maybe they were preauthorization charges. I was still very very angry because I was not told that three holds my be placed on my account. I called back and she said they would fall off after a few days. Well these charges have not fallen off 5 days later and they are no longer pending. All three charges have cleared and I am LIVID. I asked the representative twice to  make sure I would not be charged anything else except $2.97 for that day and possibly $64.50 on July 12th if I wanted to continue service and she said yes. I asked this question twice in plain English and I was lied to. I can't express my anger. I have to wait until  Monday to call their customer service and I feel sorry for whoever answers the phone when I call. I want to destroy this company and if I can find a way,  I will. They have taken the money that could have been used towards Father's Day gifts.

Here is the Terms of Service that I copy and pasted right from the website:

*OFFER DETAILS: Once you activate your 7 day trial membership for $3.95, you can immediately take advantage of all the exciting savings and experience the many benefits. Unless you cancel by calling 1-877-398-7805, after the 7 day trial youll be enrolled in $3.95 weekly billing membership for up to 52 weeks.

*MONEY BACK GUARANTEE: If you are dis-satisfied with your purchase for any reason whatsoever within the first thirty days after your initial order, simply contact us by calling 1-877-398-7805 and we promise to issue you a full refund.

The full version of the Terms of Service is here: https://thediscountsavingsclub.com/templates/tc_wk.html

This report was posted on Ripoff Report on 06/16/2012 01:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/smart-shoppers-savings-club/indianapolis-indiana-46268/smart-shoppers-savings-club-the-smart-shopper-savings-fraudulent-10300-charge-from-the-s-898340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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