Report: #255952

Complaint Review: Smart Style--Regis Corporation

  • Submitted: Thu, June 21, 2007
  • Updated: Fri, May 09, 2008
  • Reported By: Grenada Mississippi
  • Smart Style--Regis Corporation
    1655 Sunset Drive
    Grenada, Mississippi

Show customers why they should trust your business over your competitors...

I visited Smart Style inside the Wal-Mart in Grenada, MS on Friday, June 15th. All I wanted was a simple haircut; a bob with stacked layers in the back to be exact. I told the stylist/manager, Erin, that my hair was quite wavy and she would have to use a straightening iron to smooth the wave in order to get a correct haircut. Not once did she pick her straighteing iron up to do this.

She began the cut, and from what I could tell on a frontal view, it looked decent. When I arrived home and attempted to style it, I was HORRIFIED. The sides and front were o.k., but the back was chopped to you-know-where and back. Nothing whatsoever blended, and there were gaps for DAYS.

I went back the next day (June 16th) and asked another stylist if she could correct it for me. She gladly obliged, but had some trouble trying to fix the mess that Erin had made because it was exactly that: A MESS. There was no other choice but to cut the back very short in order for it to blend correctly.

The stylist, named Jennifer Campbell I believe, also trimmed my sides so that they would blend in with the back. While I was getting the haircut fixed, Erin approached me and asked if I was the lady that was in the day before; I replied that I was. When she asked what was wrong, I asked her to come over to the area I was in because I didn't want to be rude and shout it across the salon.

I just simply told her that a lot of pieces and sections were either trimmed too much or not enough, and that 85% of it didn't blend. The stylist correcting this horror also told her that it was not blended correctly, and that's why it needed to be fixed. Erin then says, "Well, I'm sorry." But to me the apology sounded so sarcastic and half-hearted, that it wasn't even a real apology in my book. She also gave off a very nasty and rude vibe while I was getting the cut fixed. She never even said "Have a Good Day" when I told everyone goodbye and exited the salon.

I have never really had a problem with this salon up until this point. I thought that the manager's attitude was very rude, and she just acted like she didn't even want to cut my hair in the first place. I have heard other complaints about this stylist/manager since my disaster happened, and if it weren't for Jennifer fixing the cut (which looks wonderful, might I add) I would never step foot in that salon again.

If you live in the Grenada area and need a haircut, do NOT let this girl even run her fingers through your hair. It saddens me that someone like this is in charge of a salon, much less a stylist in it. It makes the other girls that work there that actually CAN cut hair look as unprofessional as Erin does. If she is in there the next time I need a trim, I plan to keep walking. It's definitely not worth it.

Grenada, Mississippi
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This report was posted on Ripoff Report on 06/21/2007 10:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Respond to Stephanie

AUTHOR: Erin - (U.S.A.)

Stephanie you are so correct. If there was a problem with the service then i wish something had been done before the customer had decided to post a comment about me on this website. It is really hurtful when you think that you have pleased a customer and then they decide to go to these measures. People please try to think about other individuals feelings before trying to deliberately hurting them. I also would like to comment that my apology that was given that day in the salon was truly meant from the heart.
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#2 Consumer Suggestion

I guess you can't please EVERYONE (customers or employees)

AUTHOR: Stephanie - (U.S.A.)

First of all, if there was a problem with the initial service, then something should have been said right then and there. Not once should a customer leave the salon if they are unhappy with their service in any way shape or form. Secondly, if a customer DOES come back with a complaint and the manager/owner handles it incorrectly, then it makes the entire business look badly. I work in a salon and I have seen on many occasions how just ONE lousy attitude can bring down the entire clientele. I know that I myself won't step foot in a business where the employees have a "the world owes me" attitude. Some customers are hard to deal with; I experience it on a daily basis. But you can't resort to eye-rolling and name-calling when a complaint is expressed, whether you're the stylist or the manager. Do whatever you can (within reason!!) to correct the problem, apologize, and leave it at that. It's kind of silly that people have to get on the internet to air their grievances with someone; if you have a problem, tell it to the person themselves. I know I myself wouldn't be too pleased if I saw my name dragged through the mud on a webpage, especially when I was under the impression that my services were satisfactory. Also, if you DO decide to get on this website and publish your business for the world to see, you're not going to seem credible if you're using 15-dozen different names in your posts. I didn't know who was Erin from Jennifer from Mikki in this whole deal. Sounds like to me a couple of hens got their feathers ruffled with one another and they're taking their petty squabbles online. Excellent customer service, great attitudes, and definitely MATURITY goes a LONG way, "ladies."
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#3 REBUTTAL Individual responds

Customer with nasty attitude!!

AUTHOR: Jennifer - (U.S.A.)

I do remember you coming into our salon last summer. I also do remember when you left that your haircut was perfectly acceptable!!!!! You did return and said you were not happy with your service. I also remember apologizing to you in front of the other stylist. What you did or had done to your hair after you left our business I do not know!!!!!! So I apparently apologized to you for no reason!!!! Maybe you should consider changing your attitude towards people. People with NASTY attitudes dont get very far.

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#4 Author of original report

Don't feel like the Lone Ranger

AUTHOR: Mikki - (U.S.A.)

I know who and where exactly you're talking about. I myself received a haircut from this young lady, only to have to go to a totally different salon and stylist to have it fixed. It definitely makes you scared to get a haircut, because you never know who's good and who isn't. My suggestion is that if the stylist who FIXED the bad haircut was satisfactory, stick with her.

Also, I know you probably posted your report under one name but it shows another. You probably want to remain anonymous or whatever, but it adds better credibility if you have the same name in your registration with this site that you place in your reports. Some people may be thinking that you're lying if you use two different names is all I'm saying~~some of the people on here can be harsh with things like that. Just a hint.
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