Complaint Review: Smart Trike - Internet Internet
- Smart Trike Internet United States of America
- Phone:
- Web: www.smart-trike.com
- Category: Baby Products
Smart Trike Missing parts lack of customer service Internet, Internet
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My daughter received a smart trike bicycle for her 1st christmas from my sister in-law. I followed the instructions and the instructions indicated all the parts were included. Half way through the directions, it said to remove a bolt from the frame, use that bolt to attach the seat and harness. There was no bolt anywhere on the frame, box, or bags. I called the 800 number on the instructions only to find out the number was disconnected. Next, I checked the website and clicked on the contact button. This redirects you to a page with blank fields which generates an email that gets sent to sales@smart-trike.com. With no phone calls, or email responses, I found the company had a facebook page. On their wall, was half of a dozen complaints of wheels falling off their products, and parts missing. Only response from the owner of the page saying to email them at sales@smart-trike.com. People responded to their reponses saying they have. Sounds like a dangerous product, and I might have my sister in-law return it.
This report was posted on Ripoff Report on 12/27/2011 10:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smart-trike/internet/smart-trike-missing-parts-lack-of-customer-service-internet-internet-814300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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