• Report: #814300
Complaint Review:

Smart Trike

  • Submitted: Tue, December 27, 2011
  • Updated: Tue, December 27, 2011

  • Reported By: AngryConsumerCT — Connecticut United States of America
Smart Trike
Internet United States of America

Smart Trike Missing parts lack of customer service Internet, Internet

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My daughter received a smart trike bicycle for her 1st christmas from my sister in-law. I followed the instructions and the instructions indicated all the parts were included. Half way through the directions, it said to remove a bolt from the frame, use that bolt to attach the seat and harness. There was no bolt anywhere on the frame, box, or bags. I called the 800 number on the instructions only to find out the number was disconnected. Next, I checked the website and clicked on the contact button. This redirects you to a page with blank fields which generates an email that gets sent to sales@smart-trike.com. With no phone calls, or email responses, I found the company had a facebook page. On their wall, was half of a dozen complaints of wheels falling off their products, and parts missing. Only response from the owner of the page saying to email them at sales@smart-trike.com. People responded to their reponses saying they have. Sounds like a dangerous product, and I might have my sister in-law return it.

This report was posted on Ripoff Report on 12/27/2011 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/smart-trike/internet/smart-trike-missing-parts-lack-of-customer-service-internet-internet-814300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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