Report: #907209

Complaint Review: Smartbox

  • Submitted: Thu, July 05, 2012
  • Updated: Thu, July 05, 2012
  • Reported By: Sandie W — Marina del Rey California United States of America
  • Smartbox
    Partner Relations Coordinator at Smartbox(tm) 303
    United States of America

Smartbox Never paid me for services used - Lied to myself and other clients - No longer answers emails, $639 OWED!Internet

*Consumer Comment: Smart Box

Show customers why they should trust your business over your competitors...

I own a Spa & Yoga studio

I have been dealing with Smartbox for 4 years, although persistently slow in paying me for services used they have always paid - that is until over two years ago. They owe me money from 2009!!

I don't know what has happened to Smartbox over the last 2 years but they have become a rip off company, willing to take my money, clients money and not pay what they owe. Over the last year I have received several emails full of false promises such as this one -

* Sandie West.

On Thu, May 17, 2012 at 12:38 PM, Josh Davidson <> wrote:

Hello Sandie,

Here is the email I sent on Tuesday morning. I am also including below the cards for which we will be issuing/reissuing payment:

- April 2009

       - 10661403xxxx

- August 2009

       - 12261428xxxx

       - 10661403xxxx

       - 11540040xxxx

- November 2009

       - 16726xxxx

       - 15318xxxx

- April 2010

       - 39137617xxxx

- June 2010

       - 34408026xxxx

- May 2012

       - 29187xxxx

Actually, there are 9 cards to be paid out in total, I had forgotten thexcards from April and June 2010, so the amount has been corrected to x$639 total.

As I mentioned on the phone and in my last email, transactions can be approved on Monday, so you should have it early next week.

I apologize again for the delay of the payment, but I do sincerely appreciate your patience.*

I would like to point out that NO MONEY WAS PAID TO ME YET AGAIN. Since this time they no longer reply to emails, and they do not answer the phone.... I don't know what to do. So I am reporting them. Whatever you do DO NOT USE SMARTBOX!!! they will take your money and you will be trapped in a never ending cycle of lies and worry.

Best Regards,
Josh Davidson
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#1 Consumer Comment

Smart Box


I agree with the comments above. Smart Box used to be a good company - now they are scammers

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