SmartCertify Direct Scammed Lied Decieved online Clearwater Florida

Kevin:

Don't worry much about Jess' response. I haven noticed people like him posting all over the SmartCertify's complaints on ripoffreport.com.

I do feel for you. I had the same problem. Their software would not work. It took numerous times for me to download them. They claim it was a "technical difficulty" and was probably the software on my PC. Well, I have been able to visit just about every other website under the sun and download stuff, except theirs. A friend of mine tried them about two years prior to I trying them. Unfortunately, I did not know about this until after I signed up with them. He had the same problem. Isn't it amazing that a company that "teaches" computers and programming cannot even fix a very common problem in two years time?

In regards to Jess's excuse for SmartCertify that people just do not follow through is complete BS and a cop-out. Jess, listen up my friend, write it down, and crank up your hearing aid volume to hear. I, as well as many others, attempted to get a refund less than 72 hours from signup. In my case, the day I signed up, I was requesting a refund that night when I got home from work when I had a chance to look at their crappy materials.

I am not going to pay (in my case) $1800 for junky materials when I could get much higher quality materials from purchasing certified materials from a bookstore with tests from the CD that come with the book.

In regards to the 72 hour law. I have looked that up. Different states of laws dealing with contracts. Some of these "72 hour" laws deal only with when signing a contract on real estate. In your case, I have looked up the law. Wisconsin has a "3-day right to cancel" law which protects consumers if the sale is that of an "itinerant" sale (i.e. door-to-door salesman, etc.

The law also states:

"Wisconsin Statutes chapter 423. Consumers may cancel if (1) the transaction is
initiated and consummated away from the seller's regular place of business, and
(2) the transaction is on credit or is for more than $25 cash."

If you want to be sure, you could send an e-mail to the Wisconsin Agriculture, Trade & Consumer Protection at the following e-mail:

mailto:datcphotline@datcp.state.wi.us

I found the Act on their website:

http://datcp.state.wi.us/cp/consumerinfo/cp/cp_laws/itinerant/rightocancel.pdf

I myself did file a complaint with the BBB, FTC, and the Florida Attorney General's Office. Nothing. I myself have lost confidence in these "regulatory" agencies. I consider them right up there with Project Bluebook.

The only thing that Jess said that made sense was that maybe we should get a lawyer. I think everyone ought to get together and start a class-action to let these scam artists know that there are people that will fight back.

I can understand a company have complaints, but a company having a continual flow of the same exact complaint? That should turn on a light in someone's head.

whew sounds like you have a couple more paragraghs in you to let out. It's okay i understand your situation. It's david and goliath. While you want someone to listen to you whine, they don't want to hear it. Or could it be that the validity of your complaint is in question? Again it sounds to me like not enough follow through, possibly. "They wanted me to file a report." I just started working at this company recently and being in sales i always check this site out about every company i've worked for. And believe me there have been a couple bad ones. Ever by a timeshare? Don't.

So far with the number of Large corporations who do continous training,ie us army, including but not limited to repurchasing library access, the greatful people that refer their friends and family, and the product guarentee, I feel like i have finaly found that sales job that is right for me.

I've never been one to stay at a job where scamming old ladies out of social security checks is accepted. All the complaints that i have read about this company have evolved through consumer misunderstanding. In no way were you decieved, this is an fcc regulated bussiness, remember all calls are recorded for quality assurance purposes.

If you feel that you were wronged in any way by all means hire a lawyer. Not only will it resolve this matter, it will also give you another excuse to complain. When i had a problem and couldn't access the internet and contacted dell you won't believe what they told me. Contact verizon. They are the internet providers and if i can't access the internet it is thier problem to fix, not dells. But when i had a problem downloading software and contacted verizon guess what? They told me to contact dell. At first it seems kinda redundent to have to contact different companies to fix a problem with the same item(my computer) at a second glance it makes perfect sense to me. In closing this is a great product that i feel i can stand behind and offer to my own mother and know that i am not ripping her off in anyway. Every complaint i have read has been due to consumer error. Multi Million dollar companies are there to make money just like the rest of us, they are just better at it. Deal with it you can't returna cd to the music store after you bought it and cracked the seal, you can't return a video game after you have cracked the seal, you surrender any rights to any refund once the seal is cracked on just about any product you buy. I think a "limited" money back guarentee is more than you people deserve, After all 99.9%of the companies in this world are not in the refund bussiness.

Ever hear the phrase "no substitutions, exchanges, or refunds." Smart Certify has gone above and beyond what is expected of a company to comply with all reg. and rules of fair bussiness practice. Think about this, 90% of the questions right on a "end of chapter test" is ten percent wrong. And you wonder why you felt like you couldn't pass a test. so by the end of five chapters you know exactly half of what you studied. Sounds like you need better study habits. And to say a computer course is not logical is laughable. There is nothing to do with computers that is not logical, sorry that is the way computers "think."

After several weeks of trying to get the help of the rip-off revenge and the badbusinessbureau, I give up! I am tired of emailing them only to get no response or told to file a complaint, when I included the complaint in the email!. I am totally discouraged by all these government agency's and consumer advocates that basically did nothing for me. I hope at least people will read my complaint and decide not to do business with this company, that will give me some satisfaction.

I have recently been contacted by the Federal Trade Commision regarding my complaint against SmartCertify. I urge anyone that has been a victim of this company to file complaints with the FTC at www.ftc.org possibly a investigation will be launched. Recent contacts with SmartCertify have not resulted in any type of resolution, they feel they have done nothing wrong by lying to their customers.