Report: #1335839

Complaint Review: SmartPay/Quality One

  • Submitted: Mon, October 31, 2016
  • Updated: Mon, October 31, 2016
  • Reported By: Catherine — South Carolina South Carolina USA
  • SmartPay/Quality One

    Internet
    USA

SmartPay/Quality One Straight talk Smartpay and Quality One Scam artists/ theives. Internet

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 I was looking to get a phone for both of my grandchildren, they wanted a Galaxy s5 and i decided to try Straight Talk SmartPay because i could get each one a phone and pay over time for it. I did the credit check and it said i was approved for up to $700 which wouldve been perfect because each phone was $275 each. I completed the first one (which ended up costing me $93.63 in fees and deposits) and went to do the second one and it told me i was only allowed to do one which made no sense to me so i decided to cancel my order for the first one. I called and the guy i talked to told me to go to straight talk order cancel and follow instructions which i did twice just to be sure it was done. It said that i may still receive the item in the mail but if i do just send it back and i will receive a refund. Well they did end up sending it and i sent it back the same day (unopened). One week later i received an email saying they received it but i would NOT be getting a refund. [continued below]....

.....

I was extremely baffled and mad as expected. I called and was on hold for 56 minutes before getting someone on the phone, the Indian guy i spoke to could hardly speak english but i was able to make out what he was saying that i was NOT going to receive a refund but couldnt tell me why so i asked to speak to a manager, 43 more minutes later one got on the phone. After 10 minutes of explaining again what happened he told me that i sent the phone back to the wrong place to get a refund, i explained that i sent it back to the sender and that is what i was told to do. He told me i was supposed to send it to Quality One which i had never even heard of much less knew anything about. He told me i could contact them for a refund. I called them (which someone actually picked up on the 2nd ring!)

The lady told me they dont do refunds and i didnt send it back with a RMO(?) and since i didnt i wouldnt get a refund anyways. I told her i canceled the order and told her how i canceled it and she told me i couldnt cancel it that way which is exactly how the Smart Pay guy told me. So basically im out of $93 and a phone because of how the SP guy told me to cancel my order. Ive read 2 other cases of the same thing happening to others. They are a scam company and i highly discourage anyone from doing business with them!!!

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This report was posted on Ripoff Report on 10/31/2016 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/smartpayquality-one/internet/smartpayquality-one-straight-talk-smartpay-and-quality-one-scam-artists-theives-inter-1335839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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