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Report: #396463

Complaint Review: SMC, Specialty Merchandising Coorporation - Simi Valley California

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  • Reported By: Bay City Texas
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  • SMC, Specialty Merchandising Coorporation 996 Flower Glen St. Simi Valley, California U.S.A.

SMC, Specialty Merchandising Coorporation Overly aggressive sales tactics Simi Valley California

*Consumer Comment: So far so good

Show customers why they should trust your business over your competitors...

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From the very beginning, this company was overly aggressive, every phone call resulting in a sales pitch for something new or to be added. Even if you were transferred from one desk to another, the operator would be trying to sell you something. The so-called coaches are just sales people, making their living selling you things for commission and are more interested in selling you something than helping you suceed.

If you get wise to their scam, they suddenly switch "coaches" and try different tactics. If you refuse then to buy more, suddenly the phone calls stop and they continue to draw the monthly fee for your website from your account. You still get the emails, trying to lure you into calling them again.

The prices they charge for sites and "support" are high and they start you off with a "giftcard" website that is extremely limited on what you can do with it. First-time buyers must have a giftcard to make a purchase and you have to buy those to pass around, which cuts into the profit you might receive.

While I knew what I was authorizing, I can see where a lot of people could easily not realize that they had authorized this company to draw directly from their account each month.

Falc
Bay City, Texas
U.S.A.

This report was posted on Ripoff Report on 12/01/2008 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smc-specialty-merchandising-coorporation/simi-valley-california-93065/smc-specialty-merchandising-coorporation-overly-aggressive-sales-tactics-simi-valley-cali-396463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

So far so good

AUTHOR: Newbusinessowner - (U.S.A.)

POSTED: Monday, December 01, 2008

I have recently joined SMC and while I will agree that they are always trying to sell you some product so far they have been a good business partner. I too went through the sales pitches until I told them I already host my own website and run an online business selling merchandise. I haven't heard from them again since that day. However I have found their website useful to get information and pictures for my website. I have found them very easy to order from and receive my packages quite quickly.

Some people have had issues with shipping charges but I just charge my customers 27%, because I'm in zone 8, of the white price on each item they purchase. It all comes out pretty even in the end on the shipping charges.

I do feel sorry for those who have been raked over for the website production, a lot of money for nothing, you can all do the work yourselves if you have a little time to spend and know how to type. Most website companies now allow you to do your website in an advanced editor instead of html code making it easier for us folks who didn't go to school to be computer wizards. I pay $24.95 a month for my website and can list up to 1000 products on it with my own designs. I do not get any extra charges to add images or anything else, so yes a cheaper option is available other than what they are selling you.

I also use paypal which allows me to let buyers use credit cards and bank accounts to purchase products with a small percentage, maybe 2% if I remember correctly, going to paypal for their usage. To me well worth it, I don't have to pay to have a merchant account with someone else.

The merchandise seems to be exactly as described and the pictures quite accurate. The product prices are great and I have made a little bit of money so far. I do think their "retail prices" are quite high so I lower mine down to what I would pay for something if I went into a store.

I think you have to be firm up front with them and let them know that you are not interested in any of their other items just the membership then you need to take it from there on your own. I went to their website, printed the price list, entered in each product number, pulled up descriptions, inventory and pictures and transferred them to my website. I then added the prices I felt were fair and got started. The hardest part for me has been finding the time do it all. I did that all before I even got the so called "books and catalogs" from them. As far as a business coach from what I have heard don't even bother calling them, I didn't. I felt it would be a waste of my time to just have them keep trying to get me to buy something else from them.

Good luck to those of you who are giving it a go... and also to those of you who have been ripped off by their unbelievable prices for everthing else besides the membership. I wont spend another penny on their services except for the annual membership fee! By the way, I got the membership for a lot less than most others, just haggle a little bit and tell them you have to check it out with your spouse, they don't want you to hang up and loose their commission so they will keep dropping the price for you.

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