• Report: #1180892
Complaint Review:

Ripoff Report | SMH Records & Jonathan Hay Publicity TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. SMH Records / Jonathan Hay Publicity over 20 years’ experience, high profile clients, launches national media campaigns for wide range of entertainment clients. SMH Records & Jonathan Hay Publicity a boutique agency specializing in individualized attention. SMH Records & Jonathan Hay Publicity offers publicity, public relations, product placement, media training, interview prep, imag

  • Submitted: Sat, October 04, 2014
  • Updated: Tue, May 31, 2016

  • Reported By: troy ave — atlanta Georgia
SMH Records & Jonathan Hay Publicity TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. SMH Records / Jonathan Hay Publicity over 20 years’ experience, high profile clients, launches national media campaigns for wide range of entertainment clients. SMH Records & Jonathan Hay Publicity a boutique agency specializing in individualized attention. SMH Records & Jonathan Hay Publicity offers publicity, public relations, product placement, media training, interview prep, imag
Louisville, Kentucky USA

SMH Records & Jonathan Hay Publicity TRUSTED BUSINESS REVIEW: SMH Records is a US-based record label. Jonathan Hay Publicity is a boutique PR Firm that only accepts a few clients a year, mostly referral-only. SMH Records & Jonathan Hay Publicity dedicated to 100% client satisfaction, exceptional client experiences, & success
*UPDATE: SMH Records & Jonathan Hay pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. SMH Records & Jonathan Hay Publicity recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SMH Records and Jonathan Hay Publicity for its full commitment to quality customer service.

Ripoff Report's discussions with SMH Records and Jonathan Hay Publicity have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SMH Records and Jonathan Hay Publicity listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

As a worldwide consumer reporting website and publication dedicated to upholding the integrity of individuals and companies, Ripoff Report does not condone cyberbullying and will not allow their website to be a platform for this type of online crime. Upon further investigation, Ripoff Report was able to determine that these reports were likely all posted by an individual "competitor" falsely posing as various clients.

SMH Records is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by Jonathan Hay during an onsite inspection held by a third party verification company with no biases toward SMH Records and Jonathan Hay Publicity.

Jonathan Hay Publicity a company formerly associated with SMH Records is a publicity company dedicated to providing the highest quality service to clients in the music industry. Owner, Jonathan Hay, has over 20 years experience in this field and has worked with several high profile clients. Along with this expertise Jonathan Hay Publicity offers unique amenities to their clients including emergency crisis management.



Leads for Jonathan Hay Publicity are acquired primarily through referrals. Sabrina Hale, Creative Director for Jonathan Hay Publicity stated, "we get contacted all the time, but we are very selective...we only take a handful of clients a year." Jonathan Hay Publicity is currently working with a small number of clientele in order to provide them with the highest level of service.

Once a potential clients signs on with Jonathan Hay Publicity they can expect the provided resources to bring their music to a higher caliber, "we’ll take their music and make the production better. We’ll get it mastered and mixed by the right person so it sounds like the level you would hear on the radio.” Additionally, they also provide graphic design and website building services in order to provide their client with quality publicity.



CUSTOMER CARE & COMPLAINT RESOLUTION FROM SMH RECORDS AND JONATHAN HAY PUBLICITY

During the onsite interview, Ms. Hale was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Hale explained that the clientele in the music industry often has the end goal of fame, which can lead to unrealistic expectations. Often times if a client is upset it is because their career is not progressing as rapidly as they anticipated. While Jonathan Hay Publicity has the tools and contacts to get the clients product in the right hands, how the media responds to the product is out of their hands. In order to combat any type of unrealistic expectations Jonathan Hay Publicity, "goes above and beyond for every client."

When asked to comment on complaints posted on Ripoff Report's website Ms. Hale explained that during their association with SMH Records. Ms. Hale explained that he was upset after he was not asked to continue working with Jonathan Hay Publicity, and he reacted through negative comments on Ripoff Report's website.

In order to assure future clients Ms. Hale expressed that Jonathan Hay Publicity's credibility can been seen through their high profile clients, and well has their ongoing connections with pop media outlets. Ms. Hale also stated, "we do credible stuff in the media all the time, media that requires background checks...it's a small industry to be honest with you so if you really do have a bad reputation you don't get very far. We've been doing this for a very long time. We don't have a bad reputation it just appears that way online, because of one person."

Jonathan Hay Publicity is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Hale further explains by stating, "they've been very helpful with the cyber bullying...it's good to be verified by them and have them supporting us."



WHY SMH RECORDS / JONATHAN HAY IS BETTER THAN THEIR COMPETITORS

"SMH and JHP operate mostly on a referral-only basis.”

Leads for Jonathan Hay Publicity are acquired primarily through referrals. Sabrina Hale, Creative Director for Jonathan Hay Publicity stated, "we get contacted all the time, but we are very selective...we only take a handful of clients a year."

STATEMENTS FROM THE PRESIDENT JONATHAN HAY

"We limit ourselves to only a handful of clients a year so that we can truly dedicate one-on-one time to each project.”

Jonathan Hay Publicity is currently working with a small number of clientele in order to provide them with the highest level of service. Once a potential clients signs on with Jonathan Hay Publicity they can expect the provided resources to bring their music to a higher caliber, "we’ll take their music and make the production better. We’ll get it mastered and mixed by the right person so it sounds like the level you would hear on the radio.”

Additionally, they also provide graphic design and website building services in order to provide their client with quality publicity.



STATED IMPROVEMENTS FROM SMH RECORDS AND JONATHAN HAY PUBLICITY

SMH Records and Jonathan Hay Publicity recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SMH Records and Jonathan Hay Publicity has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.





In summary, after our review, which included discussions with Mr. Hay, Ripoff Report is convinced that SMH Records and Jonathan Hay Publicity is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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jonathan hay louisville Kentucky

 I was looking for beats for my new cd and i came across the soundcloud page of the publicist jonathan hay. I liked what i heard so i decided to purchase a few. I paid $2,000 for 4 beats and i was to own all the rights to them.

 After i paid for the beats he email them to me and i recorded to them. I posted the songs online at itunes and someone heard my songs. Come to find out that the beats i bought from jonathan hay was stolen from another artist! Dont do busniness with this guy ! Period.


Click Here to read other Ripoff Reports on SMH Records & Jonathan Hay Publicity TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. SMH Records / Jonathan Hay Publicity over 20 years’ experience, high profile clients, launches national media campaigns for wide range of entertainment clients. SMH Records & Jonathan Hay Publicity a boutique agency specializing in individualized attention. SMH Records & Jonathan Hay Publicity offers publicity, public relations, product placement, media training, interview prep, imag

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