Smile White scam, rude, harassment at my job Toronto Ontario Canada

This business is absoluely insane. I had an appoinement for teeth whitening that went OK. The lady told me I had to come in for another appointment to get to my desired whiteness, so I said okay, so I booked another appointment (which they make you pre pay for)

I get a call 1 day before the booked appointment and she tells me that she 'made a scheduling mistake' and then that 'the technician wasn't able to make it in'. So right away I know they're dishonest, mixing up their excuses. She gave me an alternative appointment for the next day and I said I would have to call back so I could look at my schedule. I called no more than 5 mintues after this phone call and no response. So I send an email saying I would take that appointment.

No one got back to me until the next day, despite calling twice and sending an email. At that time, the appoitment was filled. I mentioned that the exchange was unprofessional. I got a reply that said they were busy and that doesn't make them unprofessional. After MANY emails trying to book another appointment, and lots of rude responses, I write a bad review on yelp describing my experiences.

Whichever CRAZY person that works there, called my WORKPLACE and threatened me on the phone. She said there would be severe consequenses if the review was not taken down. She called my work 9 more times and threatened my employer that she would write a bad fake review on my business's page if I didn't take mine down - and she did. She has never been to my work and she is taking my bad review WAY to personally and it is effecting my professional life. I have had to call the police for harassment.

The police told her to stay away from me and to stop calling me. She lied and said that she never called me, or spoke to me. As well as that I called her from a private number and breathed into the phone heavily. She said she was going to sue me for defamation because of my bad Yelp review.

So now I'm out $70 and I have a crazy person harassing me at my job.

The people here DO NOT understand customer service, or how to take bad reviews. I still cannot believe that they were crazy enough to find out where I work, call me at work and threaten me and my employer. This is the most outrageous thing I have ever experienced and these people belong in a mental hospital.