Report: #472682

Complaint Review: Smilebrite ,Performance Products ,405 Natural Health Systems

  • Submitted: Thu, July 23, 2009
  • Updated: Thu, July 23, 2009
  • Reported By: oakland California
  • Smilebrite ,Performance Products ,405 Natural Health Systems
    51 W Center St
    Orem, Utah

Smilebrite,Performance Products, 405 Natural Health Systems offered free trial, tooth whitener, only gives 10 days from purchase to try product does not arrive until 9 days after purchase charges $88 after that product insufficient amount no time to try it Orem Utah

*UPDATE Employee: Read Terms and Conditions Always

*UPDATE Employee: Return and cancel information

Show customers why they should trust your business over your competitors...

Online prompt took me from Yahoo front page, whiter teeth have a better life to a "free trial" of smilebrite tooth whitener for $3.95. Most free trials offer 30 day period. The fine print in this on gives 10 days, not from when you receive the product but from when you purchase it. I ordered the product July 9/09 and received it 7/17 or 18. I did not open the box till the trial period had ended and they h ad charged me $88 more which i cannot retrieve through my bank. Also, the amount of stuff in the box was minimal, instructions were minimal and the mouth piece melted in the boiling water as they had instructed me to do. Product was unusable. They claimed that the two tiny seringes of this stuff is worth $92. At least someone should get by all common sense 10 days if not 30 from the time the product arrives at your door. I have never seen anything like this before and will never buy anything online again.

oakland, California
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#1 UPDATE Employee

Read Terms and Conditions Always

AUTHOR: Elena - (U.S.A.)

If you had read the terms and conditions before buying this product you would have known the return policy and would have been able to return the product. You can find a link at or you can call customer support at 877-604-2117
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#2 UPDATE Employee

Return and cancel information

AUTHOR: Helplinks - (USA)

You can return product for a refund. You need to call customer service for details. If you do want to return for a refund, do not wait until it is too late to return. Call customer service at 877 604-2117.

You can call customer service, or if you prefer you can do it online.  Or if you want to cancel you can do that right on line also.  Go to put in your information, and you can cancel if you are a current customer, or you can see what date your account was canceled.

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